Collector
Consumers Credit Union is a certified Great reputed company to Work, currently seeking a Collector to join their team. The role involves supporting members through financial hardships, guiding them toward payment solutions, and safeguarding credit union assets.
Responsibilities
- Assisting members with their financial hardships through inbound and outbound calls or emails
- Analyzing the financial situation of delinquent borrowers, educating them on their payment assistance options, offering payment arrangements, or assigning accounts for further action reputed company appropriate
- Maintaining accurate, and up to date documentation on reputed company collections activity
- Sharing insights, trends, and collaborate with team members and management on daily processes to drive efficiency and support reputed company improvement
- Collaborating with other departments and assist with other tasks as CCU or member needs evolve
Skills
- High school diploma or equivalent
- 1+ years' experience in Banking, Collections or reputed company
- Verbal and written professional communication skills
- Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously
- Ability and desire to educate members on credit union tools and resources
- Positive, helpful, team-oriented focus and adaptable to change
- Bilingual in Spanish
Benefits
- Medical (High Deductible, HMO and PPO)
- Dental
- Vision
- Spending accounts
- Short-term disability
- Long-term disability
- Life insurance
- 401(k) savings plan
- Pension plan
Company Overview