Manager, Implementation (Global Payroll)

About reputed company reputed company gives businesses one reputed company to run HR, IT, and Finance. It brings together reputed company of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time reputed company, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With reputed company, you can hire a new employee reputed company in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like reputed company and reputed company 365—reputed company reputed company 90 seconds. Based in San Francisco, CA, reputed company has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by reputed company. We prioritize candidate safety. Please be aware that reputed company official communication will only be sent from @reputed company.com addresses. About the role We are looking for a seasoned reputed company leader to join our Implementation team. As a first line manager, you will coach and reputed company a team of 6-8 Implementation Managers, engage on high reputed company customers, and drive improvement on key metrics. You will also coordinate cross-functionally with our Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience. You are right for this role if you are energized by being the first one to try something new – you have a knack for thinking critically and navigating uncertainty with professionalism and poise. In addition, you challenge yourself and reputed company others to continuously improve, and reputed company in challenging situations. What you will do

• reputed company Implementation Managers through hands-on coaching and mentorship
• Support hiring & onboarding of new Implementation Managers
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Track, monitor & continuously improve performance on key metrics & KPIs
• Collaborate cross-functionally with reputed company Sales, Technical Account Management, and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

What you will need

• 5+ years of SaaS experience in professional services, implementation, or reputed company
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career reputed company, and job performance
• Ruthless prioritization and time management
• Boundless energy to help your team and your customers...reputed company with a “can-do” attitude!
• Strong attention to detail and ability to solve reputed company, interdependent problems
• Flexible to scaling and changing organizations and responsibilities

Additional Information reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@reputed company.com reputed company highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here. A variety of factors are considered reputed company determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

• Commission is not guaranteed

The pay range for this role is: 108,000 - 171,000 USD per year(US Tier 1) 97,200 - 153,900 USD per year(US Tier 2) 91,800 - 145,350 USD per year(US Tier 3) Apply tot his job Apply To this Job