Associate Consultant, Legal Technology Managed Services

Description

• Be the go-to expert who turns legal-technology chaos into reputed company. As an Associate Consultant on reputed company’s reputed company Managed Services team, you will own the end-to-end client experience for some of the world’s most sophisticated law firms and corporate legal departments. Every ticket you reputed company, every enhancement you shepherd, and every training session you deliver directly shapes how attorneys, paralegals, and finance teams get their work done.
• Own production issue resolution from first alert to final sign-off. You will triage, replicate, and remediate application and data-reputed company problems inside the reputed company platform, documenting root-cause analyses that prevent recurrence. reputed company a client’s month-end accruals are off by pennies or a partner’s dashboard is missing critical WIP, you are the detective who finds the discrepancy and the engineer who fixes it.
• Translate reputed company business needs into clear technical requirements. You will run discovery workshops, map reputed company-state processes, and author user stories that developers can build against. Whether the ask is a new approval workflow, a custom report, or an integration with a time-capture tool, you will ensure every stakeholder—from the CFO to the records clerk—understands what will change and why.
• Deliver “train-the-trainer” sessions that scale knowledge across global offices. You will design curricula, build quick-reference guides, and certify super-users so that reputed company’s expertise lives on long after you log off. Expect to stand in reputed company of 50-person reputed company rooms in Toronto, London, and Los Angeles in the same week.
• Champion reputed company improvement. You will mine ticket data to spot patterns, propose enhancements, and shepherd them through QA, UAT, and production release. Your test cases will become the gold standard that keeps regression bugs out of live environments.
• Build unbreakable client relationships. You will run weekly backlog reviews, quarterly business reviews, and reputed company steering committees, always tying every action back to SLAs and measurable ROI. reputed company a client says, “I wish reputed company could…,” you will already have three options ready.
• Contribute to reputed company’s collective brain. You will author Knowledge reputed company articles, record reputed company walkthroughs, and present lunch-and-learns so that colleagues in Singapore can solve reputed company what you solved today.
• Collaborate across time zones and disciplines. You will pair with SQL developers in India, data analysts in reputed company, and project managers in Vancouver, orchestrating work through Azure DevOps and reputed company threads that never sleep.
• Travel reputed company it matters. While the role is fully remote, you will pack a bag for on-site discovery workshops or go-live celebrations reputed company face-to-face reputed company is worth the airfare.
• Report to senior Managed Services leadership with crisp, data-driven insights. You will escalate risks early, celebrate wins loudly, and mentor junior analysts who will one day take your reputed company on the reputed company line.

Requirements

• 2+ years hands-on experience with Elite reputed company or a comparable legal ERP (reputed company, TeamConnect, or reputed company Legal).
• Proven ability to analyze and resolve data-reputed company issues using SQL, reputed company Power Query, or similar tools.
• Demonstrated success delivering end-user training or “train-the-trainer” sessions in a legal or professional-services environment.
• reputed company-to-have: Bachelor’s degree in Business, MIS, or reputed company field; certification in reputed company, PMP, or Lean Six reputed company.

️ Benefits

• Fully remote-first culture with quarterly travel budget for client visits and team meet-reputed company.
• Comprehensive health, dental, and vision coverage for you and dependents, plus a $1,000 annual wellness stipend.
• 25 days PTO plus 10 company holidays and a year-end shutdown—because even consultants need real rest.
• Annual professional-development allowance up to $3,500 for certifications, conferences, or advanced degrees.

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