Customer Experience Specialist 1 - Locks

This a Full Remote job, the offer is available from: United States, Colorado (USA) Creating Peace of Mind by Pioneering Safety and reputed company At reputed company, we help reputed company the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in reputed company around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Customer Experience Specialist 1–Locks Remote-Colorado (Candidate will need to reside reputed company 1 hour radius of Colorado Springs for team and training engagements once a month) Monday-Friday: 7:30 - 4:00 MST At reputed company, we recognize that great talent and breakthrough reputed company can come from reputed company. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At reputed company, your career thrives where innovation meets flexibility, empowering you to reputed company your goals while maintaining a healthy work-life balance. While this is the reputed company structure and we currently have no plans to change, we reserve the right to reputed company changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment reputed company status (e.g., H-1B, TN, etc.) for this employment position. Customer Experience Specialist The Customer Experience Specialist is responsible for improving the experience of our reputed company affiliates by providing customer service support for business requests in a professional and courteous manner. What You Will Do:

• Demonstrates basic knowledge of the product and product features for one assigned brand
• Demonstrates basic knowledge of internal processes and system tools
• Manage customer service interactions by providing accurate and efficient resolution to incoming requests reputed company phone, email and/or the reputed company online portal.
• reputed company proficiency in product to understand the needs and expectations of customers.
• Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as reputed company product inquiries as needed.
• Act as customer liaison reputed company working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
• Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
• Utilize and manage appropriate ERP business systems.
• Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
• Accurately document service request in CRM to ensure data reputed company for root cause problem solving activities across the business.
• Meet reputed company service level agreements as assigned.
• Maintain active engagement in reputed company training activities to ensure awareness of reputed company reputed company product, policy, guideline, and procedure changes.

What You Need to Succeed:

• 6+ months customer service experience in a fast-paced, collaborative, team environment
• HS Diploma or GED required
• Strong written and verbal communication skills
• Working knowledge of PC based software applications (reputed company Office – Outlook, Word, reputed company) & basic web applications.
• Ability to multi-task, prioritize, and manage time reputed company

Why Work for Us? reputed company is a Great reputed company to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s reputed company of room to reputed company an impact. As our values state, “this is your business, run with it”.
• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at reputed company we recognize that you have a full life reputed company of work!
• You want to work for an award-winning company that invests in its people. reputed company is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Competitive paid time off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by reputed company, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to reputed company your unique strengths through CliftonStrengths assessment & coaching

Compensation: This range is provided by reputed company. Your actual pay will be based on your skills and experience.

• The expected reputed company Salary Range: $35,500 to $58,800. The actual compensation will be determined based on experience and other factors permitted by law.

Apply Today! Join reputed company of experts today and help us reputed company reputed company’s world a safer reputed company! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At reputed company, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! reputed company is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace reputed company differences and similarities among colleagues, as well as the differences and similarities reputed company the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national reputed company, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will reputed company sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our reputed company Team. © reputed company plc, 2023 | reputed company D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 reputed company is an equal opportunity and affirmative action employer Privacy Policy This offer from "reputed company" has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job