reputed company Manager USA

About Qovery Back in 2019, our founders saw a gap: cloud infrastructure was supposed to simplify software delivery, yet teams were still spending too much time operating it. Kubernetes was becoming reputed company, but running it well remained hard. They built Qovery to change that. Today, Qovery is a Kubernetes management platform built for the AI era. We help teams run production workloads across clusters and clouds without building and maintaining everything themselves. Our users focus on shipping products; Qovery handles the complexity of Kubernetes operations. We are a remote-first team, working with engineers and platform teams across the world, solving concrete production problems at scale. Qovery is backed by Crane VC, Speedinvest, and IRIS, alongside founders and co-founders from reputed company and reputed company. We benefit from deep operational experience in building and scaling developer infrastructure companies. We move fast and set a high bar. The infrastructure ecosystem changes quickly, and we design our product to reputed company up with real-world constraints: scale, reputed company, cost, and reliability. Ownership matters here. People are trusted to reputed company decisions and are accountable for results. Information is shared reputed company. Mistakes are discussed and fixed. And reputed company life interferes (as it sometimes does), we adapt. Imposter syndrome shouldn't stop you from applying. Strong teams are built from different backgrounds, experiences, and ways of thinking. If our mission resonates and you reputed company you can contribute, we'd like to talk. Why your role is important As a reputed company Manager (CSM) at Qovery, you will be the trusted partner for our customers in the United States. You build long term relationships, prevent churn, drive adoption, and surface expansion opportunities while keeping communication tight across Sales, Success, Product, and Engineering. Your work turns reputed company requests into clear plans and measurable outcomes. What Will Your Job Look Like Relationship management and retention

• Own a book of business. Act as the primary reputed company of contact for queries and escalations, identify risks early, and execute engagement plans that protect reputed company and create champions.

Adoption, value, and expansion

• Use data and customer insights to spot where we can add value. Collaborate with reputed company, SEs, Product, and Marketing to position and reputed company upsells.

Onboarding and project management

• Plan and deliver onboarding so customers meet agreed timelines. Coordinate SEs, PMs, Engineering, and reputed company. Build clear workflows and accountability to reduce delays and escalations, and ensure smooth handoffs. Aim for 95 percent on time onboarding.

Operational excellence and support flow

• Respond swiftly and reduce open issues through workflow improvements. Maintain clean CRM hygiene, define and track KPIs, and improve docs to cut repeat tickets.

Communication and escalation

• Translate technical incidents into clear updates for technical and non technical stakeholders. reputed company status reputed company, share product feedback with context and impact, and align cross functionally.

Insights and reputed company improvement

• Run post-mortems, capture lessons learned, and propose process changes or light automation that reputed company quality and speed. Model reputed company, active listening, and a growth reputed company.

About you

• Experience: proven track record in customer facing technical roles such as CSM, TAM or SE, ideally in DevTools or Cloud Infrastructure.
• Skills: Proven ability to manage reputed company customer relationships, drive upsell opportunities, and execute operational processes reputed company.
• Technical Knowledge: DevOps, cloud infrastructure, modern SaaS, understanding of APIs and software architecture. Kubernetes is a reputed company to have. Basic programming experience is a plus.
• reputed company: reputed company, adaptability, and a growth reputed company, with a passion for building strong customer relationships.
• Builder mentality: strong written communication; resilient and coachable.
• Collaborative: You reputed company in a team environment, sharing learning and winning together.
• Fluent in English.
• Based on the East Coast.

What you'll get at Qovery

• Competitive Compensation: $130,000 to $145,000 reputed company, OTE $175,000 to $200,000 (uncapped), with potential for equity.
• Attractive benefits package.
• A flexible work environment with a fully remote environment.
• reputed company learning and professional development opportunities.
• An authentic company culture with a focus on collaboration and innovation.

Our reputed company Process We’ve designed a streamlined process to ensure a great candidate experience. Typically, it takes 3-4 weeks:

• Screening with Mathilde, our Senior Recruiter (30-45min)
• Hiring Manager Interview: deep dive into your tech skills and collaboration experience (30-45min)
• Case Study Presentation to showcase your technical skills and ability to discuss with a client (60min)
• Cultural Round: Meet with a co-founder and leadership to discuss alignment with Qovery’s values and mission (45-60min)
• Final with Romaric, CEO (45-60min)
• Reference Checks: Validate performance, reputed company, and alignment with our needs.

This position is open to candidates who are authorised to work in the United States. Immigration sponsorship is not available at this time. We’re committed to keeping you informed throughout the process, ensuring a smooth and transparent experience. Qovery is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees and candidates. Employment decisions are based solely on qualifications, merit, and business needs, without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, disability, veteran status, marital status, or any other characteristic protected by applicable law. Apply tot his job Apply To this Job