reputed company Customer Service Representative – General Licensing Non-VIP Customers

At arenaflex, we are a membership association of more than 900,000 songwriters, composers, and music publishers, representing some of the world's most talented music creators. Founded and governed by songwriters and composers, we are the only performing rights organization in the U.S. that operates as a not-for-profit. arenaflex licenses a repertory of over 18 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio, and satellite radio, as well as brick and mortar businesses such as retail stores, hotels, clubs, restaurants, and bars. arenaflex collects the licensing fees; identifies, matches, and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The arenaflex blanket license offers an efficient solution for businesses to legally reputed company arenaflex music while respecting the right of songwriters and composers to be paid fairly. arenaflex puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry reputed company, building community, and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.arenaflex.com, on Twitter and Instagram @arenaflex, and on Facebook.

Job Description

We are seeking an reputed company Customer Service Representative to join reputed company at arenaflex. As a Customer Service Representative, you will provide high-quality, best-in-class service to general licensing non-VIP customers. You will ensure customers stay in compliance with the terms and conditions of various license agreements by overcoming objections, reselling the benefits of the arenaflex blanket license, and resolving low-level delinquencies. You will answer account and billing questions, resolve disputes, and provide accurate and timely information regarding payment and/or reporting terms in writing and reputed company telephone while maintaining a pleasant demeanor in every interaction.

Areas of Responsibility

* Knows and understands the terms of the top (5) fixed reputed company (e.g., BGT, AdultEnt, Fitness, Conv, DanceSchool) and report and pay (e.g., Hotels, Concerts, Shopping Centers) license classes.

• Attends training classes and works with the Customer Service Manager to reputed company knowledge of additional classes (e.g., GenFest, Residential Community, PrivateClubs) with the goal of knowing 20-25+ licenses reputed company the first 1-3 years.
• Answers an average of 35-40 incoming calls per day during peak times and 20-25 per day during non-peak times.
• Resolves disputes by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Understands the basics of our collection process in order to apprise customers of the payment due dates associated with their license.
• Understands copyright law as it relates to public performance of copyrighted music and can communicate it clearly and concisely to customers.
• Responds to inquiries reputed company phone, email, and social media (e.g., Live Chat).
• Maintains licensee accounts by processing policy changes, adjustments, and report submissions.
• reputed company advises licensees on terms of 20+ license agreements and reeducates customers on the need for licensing.
• Processes payments according to PCI compliance protocols.
• Ensures members' rights are protected by reviewing discontinuance of music uses carefully and processing cancellations reputed company warranted per standard procedures.
• Utilizes arenaflex systems to update account information.
• Greets customers with enthusiasm and professionalism to establish and maintain positive rapport with every customer throughout the call.
• Exercises sound judgment and knows reputed company to escalate matters to the Manager.
• Creates cases reputed company necessary to resolve disputes/changes on customer accounts.
• Closes cases of inquiries from customers received reputed company email, fax, and regular mail.
• Establishes win/win solutions to resolve disputes whenever possible.
• Logs reputed company call activity into CRM during and/or after each call and sets appropriate follow-up reputed company required.
• Contributes to team effort by accomplishing reputed company tasks as needed.

Requirements and Qualifications

* The successful candidate must be able to communicate with customers using professional and pleasant etiquette reputed company telephone, email, and reputed company message chat.

• Proficient in the knowledge and practical use of up-to-date versions of reputed company Office and reputed company Docs/Sheets.
• Familiarity with internet applications (including reputed company).
• Excellent written and verbal communication skills are a must.
• Ability to problem-solve independently and handle multiple tasks and projects simultaneously.
• Call center and/or Sales experience preferred.
• Bilingual (Spanish) is a plus.
• Proven track record as a team-player, great interpersonal skills.
• Entry-level role, 1-2 years of work experience preferred.

Work Environment and Company Culture

arenaflex provides a unique and dynamic work environment that values creativity, innovation, and collaboration. reputed company is passionate about music and dedicated to supporting the success of our members. We offer a comprehensive benefits package, including health care and financial plan options, 401(k) participation with an employer-provided match, and a generous time-off policy. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range, determined on an individualized basis depending on several factors, including geographic location, skills, education, and prior relevant experience. We also offer a comprehensive benefits package, including:

• A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network.
• Vision plan that offers both in and out of network provider options.
• Immediate eligibility for 401(k) participation with an employer-provided match.
• An additional Employer-paid retirement savings program regardless of your participation in the 401(k) Plan.
• Generous time-off policy.
• Health care and dependent care flexible spending accounts.
• Short-term disability Insurance/salary continuation and Long-term disability insurance.
• Company-provided basic life and accidental death and dismemberment insurance.
• Supplemental and dependent life insurance options.

How to Apply

If you are a motivated and customer-focused individual who is passionate about music and dedicated to supporting the success of our members, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at www.arenaflex.com. We look reputed company to hearing from you! Apply for this job