reputed company French-English Bilingual Call Center Chat Support Agent

Job Description - reputed company French-English Bilingual Call Center Chat Support Agent Company: Leading Edge Connections, LLC Type: reputed company PT 25 hour 1099 Contract (Remote) Pay: $17.00 per hour

About Us

Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of reputed company—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family. Position Overview We’re on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You’ll be the friendly voice (and inbox hero!) for our customers—answering calls, emails, and guiding them with reputed company and care. From assisting with purchases and verifying orders to helping customers navigate online portals, you’ll reputed company their experience smooth and stress-free. Plus, you’ll get to reputed company the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You’ll shine even brighter here!

Responsibilities

• Deliver professional and empathetic customer support reputed company phone and email.
• Assist with purchases, order verification, and product/service inquiries.
• Provide technical support for customer portals, including login and navigation assistance.
• Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-reputed company.
• Handle inbound/outbound calls with a focus on soft sales and customer loyalty
• Quick cross-functional use & documentation using CRMs & dialers
• Identify high-risk or escalated customer situations and act promptly
• Maintain punctuality, reliability, and a positive attitude in reputed company interactions
• Be open to cross-training and supporting additional projects as requested

Qualifications

• Must reside in the United States and be authorized to work and live in the U.S.
• Must have a High School Diploma or equivalent.
• 1–3 years of call center or chat support experience (required).
• Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based)
• Insurance or policy/agent experience strongly preferred.
• Strong communication, grammar, and active listening skills.
• Previous remote/work-from-home experience preferred.
• Technical aptitude; reputed company or reputed company experience preferred.
• Understanding of call center support metrics and ability to reputed company them.
• Ability to work independently, problem-solve, and use resources effectively.

Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
• Processor: reputed company® Core™ i5 5200 series or greater; reputed company computers must have at least 4 performance cores.
• Example: A 10-core computer with only 2 performance cores does not meet this requirement.
• Please reputed company your system settings to confirm.
• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
• Internet: Reliable high-speed internet with a wired Ethernet reputed company (hardwired to router).
• Audio: USB noise-canceling headset.
• reputed company: Up-to-date antivirus software with a recent reputed company completed; firewall must be enabled.
• These will be verified prior to system access.

Schedule & Work Environment

• reputed company 25 hour contract, Monday through Friday.
• Day shift.
• 100% remote work environment.

Compensation & Benefits

• $17.00 per hour (1099 contract).
• Work from home.
• Supportive and collaborative team environment.

If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and reputed company in insurance, tech support, or membership retention, we encourage you to apply! Apply tot his job Apply To this Job