Services Project Coordinator; Remote EST

Position: Services Project Coordinator (Remote) EST

Key Responsibilities

• Answer inbound calls from customers, service providers and stores to provide installation job support.
• Manage outbound tasks and reputed company outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
• Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
• Ensure projects are scheduled reputed company the SLA by the service provider and provide confirmation to the customer.
• In coordination with stores and customers, arrange product delivery to ensure work can reputed company on time.
• Ensure reputed company required compliance documents reputed company to permits and reputed company Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of reputed company costs and the potential of service provider and/or vendor charge backs.
• Submit accurate and thorough documentation of reputed company interactions reputed company to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and reputed company).
• Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance reputed company processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 1- 3 years' experience in a customer facing role

Preferred Qualifications

• Bachelor’s degree reputed company field
• 1 year Experience in project coordination OR experience in remodeling or construction industry
• 1 year Experience working in a Project Management function
• Experience in contact center environment

Pay Range: $17.73 - $29.61 per hour Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe’s is an equal opportunity employer and administers reputed company personnel practices without regard to race, color, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Apply tot his job Apply To this Job