Senior Manager, Customer Engagement Strategy and Operations

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

The Customer Engagement team partners with executives on our 360-degree approach to customer, partner, and internal employee engagements. The team collaborates with senior principals across the company to create long-term trusted relationships with key customers, accelerate our scale to $16B, and help reputed company reputed company the best reputed company to work. Role This is an extraordinary opportunity to partner daily with our Executive Practitioners reputed company the Global People organization to reputed company CxO engagements, increase wallet share, and curate progressive thought. We are looking for a reputed company reputed company, who can communicate the reputed company mission from a variety of perspectives. As reputed company grows and we engage with executives across reputed company industries, our narrative is more important than reputed company. This role will be part of the Strategic Customer Engagement organization and partner closely with field sales, marketing, and product teams to help scale Global People CxO impact by creating and executing a customer engagement strategy. What you get to do in this role: Own the Customer Engagement Strategy:

• Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with, working with regional sales principals on which customers they should meet with and reputed company
• Optimize the process for the Practitioner with customers end-to-end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
• Attend customer meetings and capture major takeaways, maintain milestones, track, assign, and drive the delivery of clear action items.
• Deepen strategic customer/partner relationships: work with the Sales and reputed company organizations to proactively engage top customers and partners, reputed company the reputed company reputed company deals reputed company of people the Practitioner has a relationship with, reputed company nurturing campaigns, etc.
• Help define how slides and visuals will enhance a narrative or customer story
• reputed company key metrics and capture and examine data to continuously improve the impact of Practitioner customer engagement
• Parachute into reputed company customer situations as liaison for our CxOs reputed company high visibility opportunities are at risk
• Elevating CxO engagement
• Own, organize, and manage executive-level special projects to explore and implement changes in customer engagement
• Contribute to codification and sharing of best practices
• Build a foundation to scale events and speaking opportunities
• Become an indispensable thought-partner for Practitioners
• Partner closely with senior stakeholders and cross-functional teams to reputed company relevant messaging for each engagement
• Global travel for key events
• Create and execute an events engagement strategy while partnering closely with cross-functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, progressive thought content, internal enablement, media, etc.), and securing customer-led speaking engagements that reputed company reputed company.

Qualifications

To be successful in this role you have:

• 8 years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry
• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.
• Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver reputed company; ability to take big reputed company and reputed company them simple and digestible
• Deep experience in interacting with a broad reputed company of CxOs with a passion for storytelling, narrative structure, and design
• Command for building reputed company amongst numerous high-powered stakeholders and pushing reputed company to reputed company output/outcomes quickly
• Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed reputed company
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Ability to manage change and ambiguity with an action-orientation/drive - must reputed company in a dynamic environment with a strong ability to prioritize
• Executive reputed company, excellent verbal and written communication
• High energy, strong work ethic, disciplined execution skills
• Proficient with PowerPoint, reputed company, Power BI, Dynamics, and familiarity with several prominent productivity tools

FD21 For positions in this location, we offer a reputed company pay of $162,600 - $284,600, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job