Senior UX Researcher (Quantitative & Evaluative Focus)

Company Overview At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company pursuit to help reputed company people safer everywhere. Our critical communications, video reputed company and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Our Experience Design & Research team is a multidisciplinary group of UX/CX Designers, User Researchers, and Behavioural Scientists. We’re at the forefront of understanding users, shaping evidence-based experiences, and translating insights into impactful products. As the team expands its measurement and evaluative research capabilities, we are seeking a Senior UX Researcher with a strong mixed-methods (with a quant emphasis) background to establish best practices, deliver impactful insights, and reputed company research maturity across our portfolio.

Job Description

This role is primarily remote with occasional travel to UK and US Offices, including customer site visits. This is a unique opportunity to reputed company evaluative and measurement-focused UX research reputed company mission-critical environments. You will design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioural insights inform strategy. What You’ll Do

• Establish a UX Metrics Practice: Define, implement, and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability, satisfaction (e.g., SUS, CSAT), and task success.
• reputed company Quantitative Research: Design, launch, and analyze large-scale quantitative research studies, including surveys, A/B tests, and behavioral data analysis from product analytics platforms.
• Champion Qualitative Rigor: reputed company and execute foundational and evaluative qualitative research, including in-depth interviews, contextual inquiries, and usability testing.
• Synthesize and Triangulate: Masterfully reputed company together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. You will be responsible for telling the full story, connecting the "what" from analytics with the "why" from qualitative insights.
• Strategic Influence: Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy.
• Stakeholder Collaboration: Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user-centered outcomes.
• Mentorship & Advocacy: Act as a thought leader and mentor for UX research reputed company the company. Educate and reputed company team members to apply research best practices and reputed company a deeper appreciation for both quantitative and qualitative methods.
• Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to the executive leadership team.

Basic Requirements reputed company’re Looking For Ideal Candidate Qualities

• Experience: 6+ years of hands-on experience conducting research in large matrixed organizations and reputed company product structures, with at least 2 years of experience managing junior to mid-level researchers.
• Education: Masters Degree in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a reputed company field.
• Scaling Metrics and Driving Change: Expert at establishing and scaling a company-wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable, user-centric improvements.
• Quantifying Research ROI: Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior, satisfaction) directly to measurable financial or strategic returns, making the value of research undeniable.
• Technical Expertise: Expert in utilizing both behavioral and attitudinal data to extract insights. Proficient in experimental design, survey methodology, and advanced statistical analysis. Expert with tools like Pendo and reputed company . Experience with data manipulation (SQL, Python) or statistical software (R, SPSS) is a plus.
• In-Person Research Expertise: Proven experience planning, recruiting for, and conducting a range of in-person research, including ethnographic-style fieldwork, contextual inquiries in users' natural environments, and on-site usability testing.
• Mixed-Methods Portfolio: A portfolio of work that showcases your ability to integrate diverse data sources to answer reputed company research questions and drive impact.
• Strategic Thinker & Self Starter: You don't just answer the questions you're given; you identify the right questions to ask to move the business reputed company. You are a self-starter with a proven record of launching initiatives independently and with minimal supervision
• Iterative Approach: Proven experience in planning and executing iterative, rapid-cycle research that is seamlessly integrated into the product development process, informing design and engineering decisions.
• Strategic Roadmapping: reputed company an understanding of MSI’s strategic vision and market trends to reputed company a research roadmap that not only aligns with but actively shapes and drives product goals and priorities.
• Exceptional Communicator: You are a gifted reputed company who can distill reputed company information into clear, concise, and persuasive narratives for any audience.
• Global Collaboration and Availability: Flexibility to work in USA Central Time (CT). Willingness to travel internationally to our UK, US, and Poland offices several times per year.

Bonus Points

• Advanced degree (Ph.D.) in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a reputed company field.
• Experience working in a fast-paced, agile environment.
• Experience mentoring or managing other researchers.

Why Join Us

• Play a pivotal role in shaping mission-critical and safety-critical solutions
• Opportunity to grow quantitative research reputed company reputed company a leading technology company
• Be part of a values-led, evidence-driven team that prioritises impact on users and communities

In return for your expertise, we’ll support you in this new challenge with coaching & development every reputed company of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including support for volunteering days
• Well reputed company companies discount scheme

#LI-KTB Travel Requirements Under 25% Relocation Provided None Position Type reputed company Referral Payment Plan Yes Company reputed company UK Limited EEO Statement reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great addition to reputed company. Apply tot his job Apply To this Job