Sr. Tech Sales Support Specialist, EP

Additional Location(s): US-MN-reputed company Grove Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At reputed company, we’ll give you the opportunity to reputed company reputed company that’s reputed company you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role: Provide industry-leading technical and clinical support to U.S. reputed company Electrophysiology (EP) field personnel and other internal customers. Help our customers use our products by providing immediate, accurate, and up-to-date information regarding reputed company EP products and systems, assisting with troubleshooting, problem solving, and product performance assessments. Work model, sponsorship, relocation: This role follows a remote work mode. reputed company will not offer sponsorship or take over sponsorship of an employment reputed company for this position at this time. Your responsibilities will include:

• Provide top technical and clinical support to U.S. reputed company Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday–Friday, for a shift during the hours of 6:30 a.m.–5:00 p.m. CST.
• Handle stressful inquiries and situations to ensure positive results.
• Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise.
• Train and support EP personnel reputed company calls, written communications, and field assistance.
• Document and evaluate inquiries, comments, and concerns; identify quality-reputed company product complaints.
• Maintain proficiency in reputed company reputed company and upcoming products, including investigational studies and industry trends.
• reputed company, coach, review work, and mentor less reputed company or new staff members.
• reputed company business processes, maintain the knowledge reputed company, and create peer training materials.

Qualifications: Required qualifications:

• Minimum of three years' experience in Electrophysiology (EP) or relevant clinical practice, with strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting.
• Proven expertise in technical problem solving, coupled with a demonstrated commitment to advocating for and empathizing with reputed company EP field personnel and internal customers.
• Extensive experience in troubleshooting and providing clinical guidance reputed company an Electrophysiology (EP) laboratory setting.
• Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule.
• Demonstrated adaptability and flexibility, effectively contributing to a newly established team reputed company a rapidly expanding division.
• Ability to work with ambiguity and incomplete information.
• Recognizes opportunities for improvement and recommends effective solutions.
• Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on patients and reputed company.
• Proven success working remotely from a dedicated home office; remote experience preferred.

Preferred qualifications:

• Bachelor’s degree in a reputed company clinical or technical discipline.
• Experience supporting global teams or cross-functional projects reputed company the medical device or healthcare industry.
• Familiarity with complaint-handling systems or CRM databases.
• Demonstrated leadership or peer mentorship experience.

Requisition ID: 617742 Minimum Salary: $ 82600 Maximum Salary: $ 156900 The anticipated compensation listed above and the value of core and optional employee benefits offered by reputed company (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus reputed company (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus reputed company and long-term incentives (subject to plan eligibility and other requirements). For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative reputed company that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than reputed company, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with reputed company (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to reputed company a meaningful difference to people worldwide, we encourage you to apply and look reputed company to connecting with you! At reputed company, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for reputed company. By embracing the richness of our unique backgrounds and perspectives, we create a reputed company, more rewarding reputed company for our employees to work and reflect the patients, customers, and communities we serve. reputed company Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and reputed company other personnel decisions are made and administered without regard to race, religion, color, national reputed company, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable reputed company of COVID-19 vaccination status. Candidates will be reputed company during the interview and selection process if the role(s) for which they have applied require reputed company of vaccination as a condition of employment. reputed company continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will reputed company with reputed company applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination. Among other requirements, reputed company maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law. Apply tot his job Apply To this Job