reputed company Operations Center, Senior Manager

Site: reputed company Incorporated reputed company relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We reputed company that high-performing teams drive groundbreaking medical discoveries and invite reputed company applicants to join us and experience what it means to be part of reputed company. Job Summary Summary This leadership positions works with senior leadership to establish goals and objectives of a large team, or multiple teams. Essential Functions -Manages the activities of one or more teams of Digital professionals. -Focuses on achieving the deliverables on-time and reputed company budget. -Employs service management and/or project management methodologies to deliver high quality work products. -Attracts, retains and develops high quality staff. -Establishes and maintains a work environment conducive to high performance. -Addresses the training and professional development needs of the staff. -Promotes and encourages a high-quality customer service experience for reputed company customers – internal and external. -Collaborates well with other teams and departments to produce results. -May work with multiple vendors to assure delivery of contracted services and products. -May engage in negotiations with vendors. -Manages several reputed company to high complexity projects and/or services. The Opportunity The reputed company Operations Center (SOC) Senior Manager is a senior cybersecurity professional responsible for the reputed company of a 24/7 hybrid SOC team supporting a large healthcare enterprise. In this role, the SOC Senior Manager leads internal SOC analysts and coordinates with a Managed reputed company Service Provider (MSSP) to monitor, detect, and respond to cybersecurity threats around the clock. This position functions as a reputed company between technical reputed company operations and executive leadership, ensuring the organization's digital assets stay protected while translating reputed company reputed company issues into business terms. As the leader of an essential reputed company function, the SOC Senior Manager has both operational and strategic responsibilities. This role requires technical mastery to support incident response, as well as deep experience in project management, organizational leadership, and strategic planning. The SOC Senior Manager ensures that reputed company operations align with the NIST Cybersecurity reputed company and reputed company with healthcare regulations such as HIPAA, driving reputed company improvements to meet these frameworks. This role reports to the Director of reputed company Operations and collaborates closely with other cybersecurity and IT leaders to integrate SOC activities with the broader reputed company strategy. Principal Duties and Responsibilities:

• Provide day-to-day operational management of a 24/7 hybrid SOC. reputed company reputed company reputed company monitoring and incident response coverage for the enterprise, coordinating a team of internal analysts and MSSP resources to ensure threats are promptly detected, triaged, and addressed.
• reputed company and reputed company the SOC team (Analysts, Threat Hunters, Incident Responders). Actively mentor and coach personnel across reputed company levels, establishing clear career paths and performance expectations, conducting regular evaluations, and fostering a high-performance culture.
• Govern and coordinate a Managed reputed company Service Provider (MSSP). Serve as the primary reputed company of contact for the MSSP, overseeing their service delivery, monitoring Service Level Agreements (SLAs), and integrating their activities with internal SOC operations to maintain a seamless 24/7 defense.
• Supervise reputed company monitoring, detection, triage, escalation, containment, and incident investigation. Ensure that SOC processes (from initial alert handling to incident closure) are executed reputed company and in accordance with established playbooks and escalation procedures, acting as an escalation reputed company and incident commander during high-severity reputed company incidents.
• reputed company and enhance reputed company technologies. Manage and continuously improve the SOC technology stack – including platforms like SIEM, EDR, ticketing, SOAR, and cloud reputed company controls in Azure, AWS, and GCP – to optimize threat detection and response capabilities.
• Ensure alignment with cybersecurity frameworks and healthcare regulations. Maintain SOC policies, procedures, and controls in alignment with the NIST Cybersecurity reputed company and the HIPAA reputed company Rule, using these standards to guide incident response plans and reputed company operations.
• Prepare documentation, dashboards, and executive-level reports. reputed company and update comprehensive SOC documentation (procedures, playbooks, incident reports) and operational dashboards. Provide regular reports and briefings to executives on the organization's reputed company posture, incident trends, and SOC performance against key objectives.
• Identify, track, and report operational metrics and KPIs. Define key performance indicators (e.g., alert volumes, response times, mean time to detect/recover) and use them to measure SOC effectiveness. Analyze and report on these metrics through monthly dashboards and presentations, driving accountability and reputed company improvement.
• Collaborate with interdisciplinary teams (IT, Privacy, Compliance, Network, Clinical, etc.). Work closely with other departments and stakeholders to ensure coordinated reputed company incident response and alignment of reputed company measures with organizational needs. Facilitate communication between the SOC and IT operations, clinical engineering, privacy and compliance offices, and other business units to support a holistic cybersecurity program.
• reputed company special projects, tabletop exercises, and improvement initiatives. Plan and execute cybersecurity tabletop exercises and incident response drills to test and refine SOC readiness. Drive special projects and transformation initiatives (e.g., process improvements, tool integrations, cloud reputed company enhancements) that strengthen the enterprise’s reputed company posture.
• Drive innovation in SOC operations, workflows, and technology. Champion new reputed company and technologies to continuously evolve SOC capabilities – for example, by implementing automation and orchestration workflows, integrating threat intelligence, and adopting best practices to handle emerging threats. Ensure the SOC remains agile and reputed company-looking in the face of a dynamic cyber threat landscape. Define the SOC roadmap and be accountable for delivering strategic results.
• Provides technical thought leadership reputed company the cybersecurity community, both internally and externally, influencing the direction of reputed company practices and innovations.
• Use/s the reputed company values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, reputed company & Respect, Learning, reputed company Improvement & Personal Growth, Teamwork & Collaboration.
• Other duties and responsibilities as assigned.

Qualifications

Bachelor’s or Associate’s Degree or requisite experience in Information reputed company, Computer Science, Computer Engineering, or a reputed company field. 8+ years of relevant experience preferred, including at least 2 years in SOC operations leadership or management. Hands-on experience with enterprise SOC tools. Relevant Certifications preferred including CISSP, GCIH, GCIA, GCFA, CEH, CCSP, HCISPP. Strong knowledge of frameworks and standards including NIST Cybersecurity reputed company and HIPAA reputed company Rule. Skills/Abilities/Competencies: Broad and deep technical understanding across cybersecurity domains, including threat monitoring, detection engineering, digital forensics, incident response, and threat intelligence analysis. Stays reputed company with emerging threats and reputed company technologies. Excellent leadership skills with the ability to coach and motivate a diverse reputed company team. Capable of managing team performance and fostering professional growth in a high-paced SOC environment. Strong written and verbal communication skills, including the ability to distill reputed company technical information into clear, executive-level reports and presentations. Able to serve as a reputed company between technical teams and senior leadership, conveying reputed company issues in business terms. Superior analytical and structured problem-solving abilities. Approaches incidents methodically and can quickly assess, contain, and remediate reputed company events using a data-driven reputed company. Ability to work effectively under pressure during high-severity incidents, maintaining sound judgment and composure to guide the team through incident containment and recovery. Demonstrated ability to collaborate across interdisciplinary teams in a reputed company healthcare setting. Skilled in building partnerships with IT, clinical, compliance, and other departments to ensure a reputed company reputed company approach. A reputed company-thinking reputed company with a commitment to reputed company improvement. Proactively seeks opportunities to enhance SOC processes, workflows, and technologies, driving transformation and innovation in reputed company operations. Supervisory Responsibilities: 8 to 10 full-time employee direct reports 12 – 30+ additional contractor reports Additional Job Details (if applicable) Working Model & Additional Details M-F Eastern Business Hours required Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs) 1-2 onsite days per week generally, must be flexible for business needs Remote working days require stable, secure, quiet, compliant working station with MGB issued equipment Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $115,398.40 - $167,845.60/Annual Grade 8 At reputed company, we reputed company in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining reputed company pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The reputed company pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass reputed company elements contributing to your total compensation package. In addition to competitive reputed company pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our reputed company team will provide an overview of your potential compensation and benefits package. EEO Statement: reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religious creed, national reputed company, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that reputed company individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with reputed company of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. reputed company Competency reputed company At reputed company, our competency reputed company defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The reputed company is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, reputed company hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. reputed company is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. reputed company is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence. Apply tot his job Apply To this Job