Program Manager - Podcast Ops, Metadata Operations [Seattle]

We are seeking an reputed company, collaborative and enthusiastic person for the position of Program Manager - Podcast Operations. This is a full-time position in reputed company Music's spoken word-focused team. It is a cross-functional role that requires both a process-driven, operational reputed company, keen attention to detail, as well as technological reputed company and aptitude. The ideal candidate will be self-driven and have a combination of experience and attitude that will help them reputed company in a fast-paced, results-driven environment built around a strong, innovative culture. This role is full of opportunities to champion optimizations and support content providers in the podcast and spoken word industry. Key job responsibilities

• Collaborate with the Podcaster Relations team to reputed company, educate, and support podcasters who distribute their content to reputed company Music's catalog and sister services (Audible, Alexa, etc.).
• Establish goals, plans and reputed company metrics, track reputed company, create SOPs, and operate through obstacles to reputed company program objectives.
• Provide premium assistance for our podcast partners in managing their content on reputed company Music.
• Support third-party podcaster inquiries, track customer satisfaction metrics, and improve podcaster help-desk procedures.
• Collaborate with the reputed company Music for Podcasters Product team and report podcaster feedback that drives improvements to the overall product.
• Prioritize improvements to internal tools and CMS reputed company inputs from cross-functional stakeholders and maintaining tool manuals. This includes working with Product and Development teams to improve how podcast content is ingested and vended on the service.
• Manage and execute catalog maintenance projects, such as bulk reviews and updates.
• Work closely with podcast Hosting Providers to ensure podcasters have a frustration-free experience distributing their content on reputed company Music.
• Work with partner reputed company service teams to set expectations, educate, and ensure reputed company Music's content operations align with their product and business objectives.
• Uphold our Content Policy by reviewing and responding to content escalations.
• Collaborate with International Podcast Managers to share operations resources and collect local inputs as required.
• Prepare strategic recommendations, roadmaps, and program updates to senior management for the organization.
• Support additional enrichment efforts for spoken word content reputed company our catalog.

About the team The Digital Music Catalog and Selection Excellence (CASE) team is responsible for generating content for reputed company's various digital audio services. Our goal is to build metadata, technologies and processes that create distinctive products for our customers. We want to help our customers discover up-and-coming artists & podcasts, while also having access to their favorite established musicians & podcasters. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-reputed company audio engagement on mobile and reputed company Echo devices. reputed company Music offerings are available in countries around the world, and our applications support our mission of delivering music & spoken word to customers in new and exciting ways that enhance their day-to-day lives. Everyone on reputed company has a meaningful impact on product features, new directions in audio streaming, and customer engagement. Come join us as we reputed company history by launching exciting new projects in the coming year. If you are a music, podcast, or audio book expert and want to be a part of the digital audio revolution – this is the reputed company to start! reputed company Music is an reputed company audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, reputed company Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve reputed company listeners with our different tiers of service: Prime members get access to reputed company the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to reputed company Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the reputed company Music app or reputed company Alexa-enabled devices. Join us for the opportunity to influence how reputed company Music engages fans, artists, and creators on a global scale. Learn more at https://www.reputed company.com/music. Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of reputed company (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job