Senior Client Operations & LPM Analyst - Corporate

About the position The legal market is undergoing a period of hyper-change, driving opportunities for innovative thinking and diverse professional experiences. The Client Operations Services & LPM (Legal Project Management) team thrives on these changes, residing at the intersection of legal operations, process improvement, technology, data storytelling, client service and legal practice. Our mission is to strengthen Ropes & Gray's client relationships and optimize the delivery of legal operations services by developing innovative tools and processes that drive efficiency and meet our clients' evolving priorities. The role of the senior analyst is to drive profitable matter management and effective client relationship management through a focus on a particular industry and/or legal practice area to generate insights, including risk factors and cost drivers unique to that industry or practice. The senior analyst will build tools and templates that incorporate those insights, as well as provide qualitative and quantitative analytics and data storytelling.

Responsibilities

• Responsible for execution of client support processes for portfolio of firm clients.
• Draws on firm’s best practices and resources, practice group priorities and an overall understanding of each specific client’s operational priorities and legal operations in supporting clients and legal teams.
• Provides key insights and recommends tools and best practices for profitable management of legal matters using legal project management tools and principles, learnings about clients and matters, and legal practice/industry experience.
• Delivers successful outcomes for client relationships and matters by consolidating and analyzing financial data, and leveraging business intelligence tools.
• Assembles and summarizes data to structure sophisticated reports (e.g. cost estimates, complex budgets and progress reports) on financial status and risks.
• Provides creative alternatives and recommendations to reduce costs and improve financial performance, including opportunities for legal team efficiencies.
• Seeks out opportunities to scale team service model and flag opportunities for team efficiencies.
• Leverages effective facilitation and collaboration skills to partner with cross functional stakeholders at the firm.

Requirements

• A bachelor's degree and at least 5 years of experience working in a law firm, corporate legal department, financial institution or other large complex organization is required.
• Excellent technology skills including Excel and ability to learn business intelligence and collaboration software (e.g., MicroStrategy, HighQ) required.
• Analytics experience and comfort with numbers, acquired through academic study or job experience.
• Ability to effectively communicate qualitative and quantitative insights via strong written and verbal communication; experience presenting to diverse audiences.
• A strong project management orientation is critical, including strong business analytics, critical thinking, trouble-shooting, problem-solving and project management skills.
• Able to maintain strict confidentiality of the firm's internal and personnel affairs and client information.
• Understands ethics of position including legal ethics rules in regards to confidentiality, billing and client representation and advocacy.
• Must be team-oriented and transparent, confident sharing information, goals, opportunities, successes and failures.
• Collaborates effectively and professionally at all levels of the organization, including with attorneys, coworkers and administrators.
• Able to influence stakeholders.
• Must be flexible in order to respond quickly and positively to shifting demands and opportunities.
• Able to work under tight deadlines, handle multiple, detailed tasks simultaneously, prioritize appropriately and delegate to resources available.
• Able to effectively work in a multi-office environment and a culturally and educationally diverse environment.
• Must be flexible to meet the demands of working at a global law firm and available for travel.

Benefits

• Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members.
• The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture.

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