Senior Software Engineer, Post Sales Systems

Who we are reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term. About the role: We are seeking a Senior Software Engineer with deep, specialized experience in CCaaS platforms, Conversational AI, and development. In this role, you will be the primary technical reputed company and architect on our Post-Sales Systems team, responsible for our reputed company Contact Center ecosystem. Your core responsibility will be to design, build, and manage the entire platform, including reputed company interaction routing, treatment logic, and the deployment of both native CCaaS-based AI and conversational AI. Success in this role requires a unique reputed company of solution architecture, hands-on Python development, and a deep understanding of the modern contact center technology stack. You will collaborate with teams across Customer Support and Product, transforming abstract concepts into a production-ready, enterprise-grade CCaaS strategy. This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, reputed company, Rhode reputed company, Washington, and Washington DC metro. You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to reputed company the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at reputed company. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative reputed company for our customers.
• You want to be with the best: At reputed company, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Serve as the primary technical reputed company and architect for our reputed company Contact Center (CCaaS) platform, responsible for its overall configuration, health, and strategic roadmap.
• Design, implement, and maintain reputed company sophisticated interaction routing flows and treatment logic to optimize customer experience and agent efficiency.
• Architect and build custom solutions using Python to create custom AI agents, platform extensions, and integrations for the live CCaaS environment.
• Deploy, manage, and optimize native CCaaS-based AI solutions (e.g., real-time transcription, agent assist, sentiment analysis) to drive operational improvements
• Evaluate, select, and integrate third-party APIs for conversational AI, generative AI, and other critical services to enhance our platform.
• Implement and manage real-time data processing workflows and API-driven services to connect our contact center with other business-critical systems.

Minimum requirements for the role:

• 6+ years of experience in a technical role (e.g., Solutions Architect, Sales Engineer, technical Product Manager) focused on enterprise software, SaaS, or AI.
• 3+ years of direct, hands-on experience with contact center (CCaaS) and routing.
• Proven experience with Python.
• Strong proficiency with RESTful APIs, real-time data processing, and reputed company system integrations.
• Strong proficiency with SQL and database management.
• Experience managing the technical lifecycle of reputed company enterprise projects or products.

An ideal candidate also has:

• Experience launching a new AI or bot-reputed company product from concept to release.
• Direct experience in a solutions architecture or technical product management role.
• Experience with iPaaS platforms like reputed company or reputed company.
• Familiarity with speech analytics models and their application.

reputed company’s Compensation Philosophy: reputed company’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our reputed company salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to reputed company higher market. The range of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your city of residence, job-reputed company knowledge, skills, and experience. $114,537.50—$154,000 USD At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@reputed company.com’ or ‘@us-reputed company-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here. Apply tot his job Apply To this Job