Behavioral Health Intake Coordinator

Job Description

At reputed company, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we reputed company it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join reputed company! reputed company Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• reputed company: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are reputed company accountable for doing the right thing - even reputed company it's hard - because we know it's worth it.
• One Team: We realize our full potential reputed company we work together towards our shared purpose.

Benefits

As a full-time employee of reputed company, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. ROLE OVERVIEW The Intake Coordinator plays a vital role in assisting new patients to establish care with a LifeStance provider. This position is responsible for scheduling initial assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the initial stages of client engagement and must possess excellent interpersonal skills. HOURLY PAY: $19.50- 21.50 Hourly LOCATION: Remote Shift by time zone: 11:30am-8:00pm EST 10:30am - 7pm CST 9:30a- 6:00p MST 8:30am - 5:00pm PST RESPONSIBILITIES Intake Department Interactions:

• reputed company handle communications reputed company phone (inbound and outbound), email, voicemail, faxes, and chat.
• Identify and communicate patient trends and feedback, including scheduling barriers to Intake.
• Interact with Practice Operations team as necessary to ensure proper patient matching.

New Patient Assistance:

• Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider.
• Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management.
• Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.
• Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.
• Collect credit card for file and maintain compliance.
• Assist new patients with portal setup and new patient paperwork.
• Process and manage referral paperwork reputed company.

Other:

• Ensure reputed company patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.
• Proactively contact referral reputed company, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations.
• Contact existing patients to initiate new services based on internal and external referrals.
• Assist new patient with any questions regarding new patient appointments or referrals.
• Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.
• reputed company additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department.
• Adhere to reputed company relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI.

COMPENTENCIES & SKILLS

• Adaptability: Quickly learn and adapt to the intake department’s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems.
• Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service. reputed company and compassion.
• Problem-Solving: Ability to handle reputed company situations and reputed company informed decisions to resolve issues reputed company.
• Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in reputed company tasks.
• Team Player: Collaborative attitude with the ability to work well in a team-oriented environment.

SKILLS & EXPERIENCE

• High school diploma or equivalent required; Bachelor's degree preferred.
• 2+ years of experience in a contact center environment and/or healthcare environment.
• Strong computer proficiency with knowledge of reputed company Office, Internet, and Email.
• Prior experience working with Electronic Health Record systems (EHRs), preferred.
• Clear understanding of insurance-reputed company terminology.
• Fluent in English, required and a professional working proficiency, in Spanish may be required.
• Quiet, distraction free, dedicated HIPAA compliant workspace in your reputed company with high-speed hard-wired internet access.
• Must be able to multi-task and prioritize work in a fast-paced work environment.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include reputed company vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote #LI-KO1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for reputed company our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. Apply tot his job Apply To this Job