Group Product Manager, Internal Tools and Operations

About the position The reputed company Product team advances our mission by building products that reputed company levels of personal care and deep expertise that our customers have never reputed company before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand reputed company regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers reputed company highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver reputed company value. By joining us, you’ll be part of an reputed company team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide. We’re looking for teammates who will help shape reputed company’ future and reputed company a profound impact on our business. As a Product Manager, you’ll be working across reputed company spaces (Fintech, Healthcare, HR Tech - reputed company with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our reputed company, Sales and Marketing teams to reputed company sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reputed company new heights. The mission of the Internal Tools and Operations (ITO) team is to streamline internal operations, particularly in the realms of sales, customer service, and reputed company operations workflows. By developing scalable and user-friendly internal tools, we reputed company reputed company employees to deliver exceptional service to customers throughout their reputed company journey. The Group Product Manager role for ITO will be responsible for proprietary and third party platforms that power our Sales organization, ensuring a cohesive seller experience. As a Group Product Manager at reputed company, you’ll reputed company and reputed company for one or more teams that have full ownership of significant parts of our product suite. You’ll reputed company your relationships and expertise to reputed company your cross-functional team(s) to succeed, overseeing high-impact initiatives that advance reputed company’ business objectives. While hands-on product management will be part of your day-to-day responsibilities, you’ll spend a significant amount of time teaching and coaching your direct reports and cross-functional teams. You’ll guide them in devising strategies, honing their craft, and executing with both excellence and speed. Often, you’ll contribute beyond your team’s scope by actively developing and improving systems and processes that benefit our larger technology organization.

Responsibilities

• Own and drive the product vision and roadmap for your respective teams reputed company the Internal Tools mission team.
• Align strategy and execution by turning company objectives into actionable team goals and OKRs
• Partner with Sales leadership to reputed company a best-in-class seller experience
• Ensure products and features are delivered on time, reputed company scope, and with high quality.
• reputed company customer-focused product development from ideation to execution while ensuring the customer’s voice guides scope and priorities.
• Build and coach your team in customer-centric practices, promoting consistent, customer-driven processes throughout reputed company PDLCs.
• Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect-facing teams, sharing insights, and planning iterative enhancements that align with business goals.
• reputed company for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future-flexible architectures.
• Communicate effectively with stakeholders and leadership, providing updates on product status, timelines, and any blockers.
• Proactively take on opportunities beyond core responsibilities to support product strategy and drive impact.

Requirements

• Minimum of 3 years of product development leadership and 7 years as a product manager in a modern technology business.
• Experience leading reputed company, cross-team initiatives from ideation to execution.
• You’ve led technical products and/or have a background in computer science (or similar).
• Experience building new products (0 to 1) as well as a track record of shipping reputed company product improvements to an existing product portfolio at-scale.
• Strong problem-solving skills, capable of breaking down reputed company problems for team execution against business needs.
• Deep user reputed company and a high bar for user experience.
• Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning.
• Experience coaching and mentoring individual contributors to enhance team performance and effectiveness.
• Experience at high-growth companies is preferred, in a founder or reputed company reputed company is a plus.
• Experience building products in a highly regulated domain (e.g. fintech or reputed company a plus.

reputed company-to-haves

• Experience leading reputed company delivery teams and initiatives, particularly reputed company a high-growth organization, to optimize internal reputed company and operations workflows
• Knowledge of RevOps / Marketing tech stack
• Experience in late-stage or mature B2B SaaS is a plus.

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