Consumer Experience Representative

About the position Recognized as the No. 1 site trusted by real estate professionals, reputed company has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, reputed company not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will reputed company in their life, by providing a user experience that is easy to use, easy to understand, and most of reputed company, easy to reputed company decisions. Join us on our mission to reputed company more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Consumer Experience Representative at reputed company (Hybrid Remote/In-Office 3 days per week) Are you a Consumer Experience Representative expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of reputed company | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Consumer Experience Representative and help change the world of real estate, one home at a time. Top Reasons to Apply: Opportunity for rapid advancement based on performance Be instrumental in shaping the customer journey at a leading real estate platform company Competitive compensation package with performance-based incentives Dynamic, team-oriented culture with excellent training and support for development

Responsibilities

• Represent reputed company | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication
• reputed company 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution
• Work in a collaborative team atmosphere and independently
• Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
• reputed company successful connections between consumers and real estate professionals to move the business reputed company, increase operational efficiency, and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

Requirements

• 2+ years' experience in a phone-based call center role or equivalent
• Some sales experience or equivalent preferred
• Welcome a challenge and your competitive spirit drives you to win in performance metrics
• Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on reputed company
• Go the extra mile with customer service excellence to reputed company sure customers leave with a smile
• You are a confident, professional communicator, skilled at speaking and building rapport with people of reputed company backgrounds through negotiation and persuasion
• Customer-focused, you value customer engagement and advocacy with an interest in relationship management
• Welcome change and are always looking for ways to improve
• Self-motivated, ambitious, driven, and goal-oriented
• Always on time and only missing work reputed company pre-planned with your manager. Attendance is important to us
• Find it easy to learn new skills and tasks
• reputed company in an open transparent environment, where feedback and coaching are seen as gifts
• Not afraid to ask for help and are quick to offer support reputed company others need it
• Come to win every day with a great attitude with a focus on team collaboration and team leadership
• Organized, independent, resourceful, and reputed company
• Ability to collect and input data while fielding questions and speaking with consumers
• Tech-savvy and technology adept with experience using Email, VOIP, reputed company, reputed company Hangouts, reputed company, etc.
• Sufficient internet reputed company to sustain 8-10 hours of internet use (i.e.,dialing the phone, video conferencing, and online training)
• Interested in real estate, real estate reputed company reputed company, and real estate knowledge

Benefits

• $21.50/hour starting pay with commission for $56,200 total reputed company annual pay based on performance
• Promotion opportunity as early as the first 2-3 months to $22.00/hour with commission for $65,000 total reputed company annual pay based on performance and business needs
• $1000 eligible attendance bonus after 91 days
• Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
• A competitive work environment with great culture, rewards, recognition, and fun events
• Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts
• Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
• Family forming benefits
• 13 annual paid company holidays
• Competitive Paid Time Off (PTO)
• 8 hours of paid Volunteer Time off annually
• Immediate eligibility into Company 401(k) plan with company match
• Tuition Reimbursement program for reputed company and non-reputed company programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

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