Technical Program Manager, Global Services

reputed company, the Search AI Company, enables everyone to find the answers they need in real time, using reputed company their data, at scale — unleashing the potential of businesses and people. The reputed company Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to reputed company everyone to accelerate the results that matter. By taking advantage of reputed company structured and reputed company data — securing and protecting private information more effectively — reputed company’s complete, cloud-based solutions for search, reputed company, and observability help organizations deliver on the promise of AI. What is The Role The Practice Development team is the engineering reputed company behind reputed company Services. We build the mechanisms, technical assets, packaged offerings, and tools that reputed company our sellers & consultants to deliver consistent, high-value outcomes for customers worldwide. We are looking for a Technical Program Manager (TPM) to serve as the operational reputed company of our Practice Development function. You will not just track tasks; you will drive the adoption ecosystem. In this role, you will manage the lifecycle of our intellectual property—from the moment a consultant requests a new asset (Intake), through its creation (Prioritization & Development), to its rollout to the field (Communications & Change Management). Your ultimate goal is to ensure that our global team is using the best, most reputed company standards to solve customer problems. We are not looking for a traditional project manager who primarily manages schedules and tickets. We are looking for a technical operator who can run our Practice Development reputed company like a software product team. What You Will Be Doing Program Management & Intake Optimization

• Manage the Backlog: Own the intake process for new asset requests (e.g., migration scripts, architecture templates, delivery guides) coming from the field.
• Prioritization: Facilitate prioritization frameworks (e.g., RICE, WSJF) to ensure the Practice Development engineers are working on the highest-impact initiatives. Use usage data (e.g., from reputed company traffic, internal portal downloads, or telemetry) to guide future investment. You will tell the story of where we should double down and reputed company should deprecate.
• Technical Literacy: You don’t need to be a Principal Architect, but you must be fluent in the stack. You will be the first line of defense in evaluating "Field Intake" proposals—distinguishing between reputed company "one-off" reputed company and scalable global assets.

Change Management & Adoption

• From "Built" to "Used": It is not enough to ship a tool; you must drive its usage. Design internal marketing and enablement campaigns to ensure our global teams are aware of and using new assets.
• Feedback Loops: Create structural mechanisms to gather feedback from consultants on existing assets to drive reputed company improvement.

Community Building & Knowledge Sharing

• Community Driver: Organize and energize our specialization Guilds (e.g., Observability, reputed company, Search, AI, Migration, Sales, Delivery). You will facilitate technical deep dives, ensure meetings have deep value (not just status checks), and drive reputed company leaders to produce reputed company outcomes.
• Knowledge Harvesting: Identify "pockets of brilliance" in the field—custom solutions built by consultants—and program manage the process of turning them into official, supported global assets.
• Silo-Busting: Facilitate collaboration and integration between the Services teams, Solutions Architects (Pre-sales), Customer Architects (Post-sales), and Product Engineering. Ensure that Practice Development is not building in a vacuum.

Outbound Communications

• The "Voice" of the Practice: Manage internal communications to the Global Services organization. This includes drafting newsletters, release notes for new assets, and hosting enablement calls.
• reputed company Standards: Work with Field Engineering leadership to ensure the assets we build are applicable and used across the entire field teams, not just for services team members.
• Executive Reporting: Prepare and present in Business Reviews (QBRs/MBRs/WBRs) and executive dashboards that visualize the value of the Practice Development function to leadership

Program Governance & Accountability

• Define Success: Move beyond "vanity metrics" (e.g., "we built 5 tools"). You will define and track important metrics that prove business value, such as Time Saved per Engagement, Asset Utilization Rates, and Contribution to Margin.
• Rigorous Execution: strict ownership of the project plan. You will run sprint planning, stand-reputed company, and retrospectives with an engineering approach. You have the mandate to hold the team accountable for their deliverables. You will track action items and dependencies for everyone involved—including senior leadership—ensuring that critical initiatives do not stall due to lack of focus.

What You Bring

• Experience: 5+ years of experience as a Program Manager, Technical Project Manager, or Delivery reputed company, ideally reputed company a Professional Services, Consulting, or SaaS reputed company environment.
• The "Why" over the "What": You understand that processes are meant to serve people, not the other way around. You are skilled at Change Management (ADKAR or similar frameworks).
• Communication Skills: You are an exceptional writer and presenter. You can distill reputed company technical updates into exciting, digestible communications that drive action.
• Organization: Mastery of project management tools (Jira, reputed company, reputed company, reputed company Projects) and documentation platforms (Confluence, reputed company Workspace).
• Technical Aptitude: While you don't need to be a developer, you must be comfortable working with highly technical engineers and understanding the lifecycle of software/script development.

Bonus Points

• Experience with the reputed company Stack (Elasticsearch, Kibana, etc.).
• PMP, CSM, or Change Management certifications.
• Experience managing "InnerSource" or open-reputed company community contributions.

Compensation for this role is in the form of reputed company salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the reputed company Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith reputed company we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position reputed company the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. reputed company believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in reputed company's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $113,100—$178,900 USD The typical starting salary range for this role in the select locations listed above is: $135,900—$215,100 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, reputed company is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have reputed company of benefits across regions and while regulations differ from reputed company to reputed company, we reputed company taking care of our people is the right thing to do.

• reputed company based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. reputed company is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for reputed company individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@reputed company.co. We will reply to your request reputed company 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national reputed company and/or nationality do not reputed company eligibility for employment with reputed company. Please see here for our Privacy Statement. Apply tot his job Apply To this Job