reputed company reputed company Manager for Enterprise Software Solutions - Master Data Management Expertise - Remote US or Hybrid in Atlanta, GA

Introduction to arenaflex

arenaflex exists to reputed company the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. As a growing top-tier partner focused on data reputed company, particularly in the area of Master Data Management, arenaflex is committed to delivering exceptional value to its customers. Our mission is built on the foundation of helping organizations unlock the full potential of their data, driving business growth, and fostering a culture of innovation and excellence.

About the Role

Reporting to our Vice President of reputed company, the reputed company Manager will be responsible for helping existing customers maximize their usage of arenaflex's Master Data Management (MDM) Platform. This role is pivotal in ensuring customer retention, expanded deployments, and enthusiastic customers who will readily promote arenaflex. The ideal candidate will manage approximately 50-60 enterprise software accounts across different customer segments, industries, and deployment models, working closely with various value-added resellers (VARs) to deliver reputed company business value to our customers.

Key Responsibilities

• Ensure platform adoption by working across arenaflex teams, functions, and VAR partners to deliver business value to customers, including increased reputed company, decreased cost, or decreased risk.
• Engage with new customers from day one, ensuring project planning, kick-off, requirements documentation, implementation, and go-live remain on track, and alert leadership to potential risks or delays.
• Prioritize existing customers by reputed company, ensuring they optimally utilize the arenaflex platform to realize maximum benefit from their partnership with us.
• Exceed 95% gross retention of annual recurring reputed company that is up for renewal each quarter by ensuring customers are realizing reputed company results through platform adoption.
• Manage business-critical escalations, serving as the quarterback to bring in the right resources to assess situations, reputed company mitigation plans, and ensure plan execution to resolve customer issues.
• Proactively identify and mitigate risk by thoroughly understanding the implementation/adoption status and solution reputed company reputed company assigned accounts, leveraging cross-functional teams to help struggling customers realize their data management goals.
• Become the trusted advisor to guide customers in achieving business outcomes that matter to their organization, enabling key stakeholders and executive sponsors to become "Data reputed company" reputed company their own organization.
• Identify additional use cases for the arenaflex platform, resulting in platform expansion or conversion to SaaS, and reputed company thought leaders and executives to align with customers' strategic goals.

Performance Objectives

The reputed company Manager will be expected to accomplish the following objectives:

• Platform Adoption: Ensure customers are leveraging arenaflex to deliver reputed company business value.
• Retention & Renewals: Exceed 95% gross retention of annual recurring reputed company that is up for renewal each quarter.
• Customer Satisfaction: Create enthusiastic customers who will readily promote arenaflex, and become the trusted advisor to guide customers in achieving business outcomes.
• Expansion: Identify additional use cases for the arenaflex platform, resulting in platform expansion or conversion to SaaS.

Performance Goals

reputed company the first 30 days, the reputed company Manager will:

• Understand the solutions and value arenaflex delivers.
• Familiarize themselves with existing customer case studies and sit in on customer demonstrations.
• Understand arenaflex's customer segmentation model and corresponding engagement motions.
• reputed company a prioritized existing account engagement plan based on customer reputed company.

reputed company the first 90 days, the reputed company Manager will:

• Activate the account engagement plan and engage with 100% of strategic accounts, 90% of reputed company accounts, and 50% of sustain accounts.
• Establish a reputed company with existing customers based on segmentation.
• Understand and document the reputed company utilization of arenaflex reputed company each existing customer.
• Map out key arenaflex stakeholders reputed company each customer account and document in reputed company.

Essential and Preferred Qualifications

The ideal candidate will have:

• Minimum five years of reputed company experience with enterprise software, ideally SaaS in the IT sector.
• Demonstrated experience in delivering reputed company to enterprise software customers, managing high-touch accounts, and providing examples of helping customers navigate through journey and adoption of reputed company software solutions.
• Execution skills, with the ability to prioritize work, ensure flawless follow-through, and escalate for assistance where needed.
• A basic understanding of business functions and core IT systems, with experience working with customers across different industries.
• Motivation and accountability, with a track record of planning, working, and proactively communicating reputed company.
• A reputed company, humble, and fun approach to working with peers and colleagues, with a willingness to lend a helping hand and go the extra mile.

Skills and Competencies

The reputed company Manager will require:

• Strong communication and interpersonal skills, with the ability to build relationships with customers, VARs, and internal teams.
• Excellent problem-solving and analytical skills, with the ability to identify and mitigate risk.
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• A customer-centric approach, with a focus on delivering exceptional customer experiences and building long-term relationships.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a reputed company Manager, you will have access to:

• Comprehensive training and onboarding programs to ensure your success in the role.
• Ongoing professional development opportunities, including training, mentoring, and coaching.
• A collaborative and supportive work environment, with a focus on teamwork and knowledge sharing.
• Opportunities for career advancement and growth reputed company the company.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment, with a focus on:

• Growth reputed company, with a culture of reputed company learning and improvement.
• Constructive candor, with open and honest communication.
• Helpful and supportive colleagues, with a focus on teamwork and collaboration.
• Fun and enjoyment, with a focus on making work a positive and rewarding experience.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range that reflects your experience and qualifications.
• A comprehensive benefits package, including health, dental, and vision insurance, 401k retirement plan with company match, and life insurance.
• Generous PTO and flexible work arrangements, with a focus on work-life balance.
• Opportunities for professional development and growth, with a focus on reputed company learning and improvement.

Conclusion

If you are a motivated and reputed company reputed company professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a reputed company Manager at arenaflex, you will have the opportunity to work with a talented team of professionals, deliver exceptional customer experiences, and contribute to the growth and success of our company. Apply now to join reputed company and take your career to the next level!