Experienced Customer Service Representative – Live Event Ticket Support (Nights and Weekends) – Full Time Opportunity at arenaflex

At arenaflex, we're passionate about connecting fans to the live events, artists, and teams they love. As a leading online ticket marketplace, we're committed to building products that inspire human connections and empower our employees to grow and thrive. Named as one of Built In's top places to work in 2023, we believe that our People are our greatest competitive advantage. Join our team of dedicated professionals who are shaping the future of live event ticketing. As an Order Fulfillment (Customer Service Representative) at arenaflex, you'll play a vital role in managing transactions and relationships with our valued sellers and customers. You'll be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we provide elite service to both our sellers and our customers.

Your Journey as a Customer Experience Representative at arenaflex

As you progress in your role, you can expect the following milestones:

Customer Service Representative (30 days in)

* Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

Customer Service Representative (90 days in)

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

Customer Service Representative (180 days in)

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring as a Customer Service Representative at arenaflex

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Company Culture at arenaflex

* Office Location: Coppell, TX

• Work Schedule:

+ The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. + Hybrid model, not fully remote. 3 days in office and 2 days at home. + Hours: - 2:30-11:00pm with Tues/Wed off. - 3:30-12:00am with Thurs/Fri off. - 3:30-12:00am with Tues/Sun off.

• Bonus & Overtime Eligibility:

+ $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant. + Any hours worked over 40/week are overtime eligible.

Our Commitment to Diversity and Inclusion

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements, and we encourage you to apply regardless of whether you meet every qualification.

Why Join arenaflex?

* Be part of a dynamic team that's shaping the future of live event ticketing.

• Enjoy a competitive salary, bonuses, and equity grants.
• Develop your skills and advance your career in a supportive and inclusive environment.
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Ready to Join the arenaflex Team?

Apply now and take the first step towards a rewarding career in live event ticketing. Don't miss this opportunity to be part of a company that's changing the way fans connect with their favorite events. Apply Job!

About arenaflex

arenaflex is a leading online ticket marketplace that's committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Our company culture empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. Apply for this job