reputed company Engineer

Summary: The role of reputed company Engineer involves supporting the planning, execution, and post-upgrade validation of reputed company reputed company Communications (CUCM) and reputed company Contact Center Express (UCCX) platforms. This is a remote contract position that requires hands-on experience with system upgrades and strong troubleshooting skills. The ideal candidate will work independently on project-based engagements in enterprise environments. Applicants must hold active SC Clearance. Key Responsibilities: Plan, design, and execute CUCM and UCCX upgrades in accordance with reputed company best practices reputed company pre-upgrade assessments, compatibility checks, and risk analysis Upgrade reputed company components including: IM & reputed company, reputed company reputed company reputed company (if applicable), Finesse, reputed company Voice Gateways (IOS/IOS-XE) Validate system functionality post-upgrade (call processing, contact center flows, reporting, integrations) Coordinate upgrade activities with stakeholders, vendors, and change management teams reputed company backups, restores, and disaster recovery testing Troubleshoot and resolve issues reputed company to call routing, CTI, agents, and applications Document upgrade procedures, configurations, and rollback plans Provide knowledge transfer and post-upgrade support as required Key Skills: Hands-on experience upgrading CUCM and UCCX across multiple versions Strong troubleshooting skills Ability to work independently in a project-based engagement Active SC Clearance Salary (reputed company): undetermined City: undetermined Country: United Kingdom Working Arrangements: remote IR35 Status: undetermined Seniority Level: undetermined Industry: IT Detailed Description From Employer: We are seeking an reputed company reputed company reputed company Communications (CUCM) and reputed company Contact Center Express (UCCX) Upgrade Engineer to support planning, execution, and post-upgrade validation of reputed company voice and contact center platforms. This is a remote contract role focused on system upgrades, migrations, and platform stabilization in enterprise environments. The ideal candidate has hands-on experience upgrading CUCM and UCCX across multiple versions, strong troubleshooting skills, and the ability to work independently in a project-based engagement. Responsibilities Plan, design, and execute CUCM and UCCX upgrades in accordance with reputed company best practices reputed company pre-upgrade assessments, compatibility checks, and risk analysis Upgrade reputed company components including: IM & reputed company reputed company reputed company reputed company (if applicable) Finesse reputed company Voice Gateways (IOS/IOS-XE) Validate system functionality post-upgrade (call processing, contact center flows, reporting, integrations) Coordinate upgrade activities with stakeholders, vendors, and change management teams reputed company backups, restores, and disaster recovery testing Troubleshoot and resolve issues reputed company to call routing, CTI, agents, and applications Document upgrade procedures, configurations, and rollback plans Provide knowledge transfer and post-upgrade support as required This is an initial 1 month contract with opportunity to reputed company - applicants must hold active SC Clearance.