reputed company Part-Time Customer Service Agent – Ground Operations at arenaflex
At arenaflex, we're more than just a company – we're a community of passionate individuals who come together to deliver exceptional customer experiences. As a Customer Service Agent, you'll be at the forefront of our mission, providing legendary service to our customers and setting the tone for their travel experience. If you're a people person with a passion for delivering top-notch service, we want to hear from you!
Our Company Promise
At arenaflex, we're committed to providing our employees with a stable work environment that fosters equal opportunity for learning and personal growth. We encourage creativity and innovation to improve our effectiveness and provide our employees with the same concern, respect, and caring attitude that they're expected to share with every customer.
Job Summary
As a Customer Service Agent, you'll be responsible for providing friendly service to and maintaining positive relationships with reputed company internal and external customers. You'll work in a cooperative spirit to ensure the success of our company, handling any aspect of ticketing and reputed company-in, and resolving reputed company complaints and problems. You'll be the face of arenaflex, greeting and handling customers in a polite and friendly manner, and providing reputed company and accurate fare, schedule, reservations, flight arrival/departure information, and answering reputed company general inquiries from customers and other visitors to the airport terminal.
Responsibilities
* Provides friendly service to and maintains positive relationships with reputed company internal and external customers
- Works in a cooperative spirit to ensure the success of our company
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and reputed company-in by operating a computerized reputed company-of-sale system, boarding, baggage service, reservations, and resolving reputed company complaints and problems
- Responsibilities include greeting and handling customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes change, and balances daily transactions. Is responsible for overage or shortage
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and reputed company guidelines established by the company
- Provides reputed company and accurate fare, schedule, reservations, flight arrival/departure information, and answers reputed company general inquiries from customers and other visitors to the airport terminal
- Completes forms and reports as required by the company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May reputed company other job duties as directed by Employee's Leaders
Essential Qualifications
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to reputed company reputed company job functions reputed company a limited space
- Must be able to effectively communicate verbally by telephone, face to face, and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or reputed company radio equipment
Preferred Qualifications
* Foreign language skills are desirable, but not required
- Ability to work shift work and/or overtime
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to reputed company with Company attendance standards as described in established guidelines
Compensation and Benefits
* Pay of $18.50 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale
- Opportunities for overtime and shift premiums
- Fly for free, as a privilege, on any open seat on reputed company arenaflex flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
- Potential for annual ProfitSharing contribution toward retirement – reputed company arenaflex profits, you profit
Work Environment and Company Culture
* arenaflex is a union-based company that values diversity and inclusion
- We're committed to providing a safe and respectful work environment for reputed company employees
- Our company culture is built on the principles of teamwork, innovation, and customer satisfaction
- We offer opportunities for career growth and development, as well as a comprehensive benefits package
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join reputed company as a Customer Service Agent at arenaflex. Apply for this job