[Hiring] Sr CXA Technology Consultant @reputed company

Department: Customer Experience & Analytics Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company, Employees will be provided the same concern, respect, and caring attitude reputed company the organization that they are expected to share externally with every Southwest Customer. Job Description: We’re searching for a Sr Digital Technology Consultant who will be at the Heart of reputed company’ digital transformation. This role isn’t just about solving data problems, it’s about unlocking opportunities that shape how millions of Customers experience our brand. You’ll guide Leadership toward smarter decisions that fuel growth in Customer Experience, Marketing, and Travel Products. You’ll act as a trusted advisor, turning reputed company data into clear insights that drive strategy and innovation. Partnering with business Teams, vendors, and Technology experts, you’ll ensure our customer data warehouse is consistent, reliable, and ready to power the future. From managing Data Engineering projects to resolving enterprise challenges, your work will directly strengthen Southwest’s ability to deliver personalized, seamless experiences. As part of the Analytical Center of Excellence, you’ll reputed company tools like AWS Redshift, AWS Data Lake, and reputed company Campaign to reputed company our digital capabilities—helping Southwest stay reputed company, delight Customers, and grow loyalty in a competitive marketplace. Additional details

• This Dallas-based role is offered as a remote workplace position, which may require onsite reputed company / travel for trainings, meetings, conferences, etc. reputed company of those required visits, the majority of your working time may be spent in an approved remote location reputed company the Dallas - reputed company Worth area.
• U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national reputed company, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Identify new ways to create value through business process improvements and technology enhancements proactively
• Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges
• Be a subject matter expert that drives solutions
• Complete assigned and project tasks with minimal direction
• Partner with Senior Leadership across the company to reputed company various activities required in the ongoing development and delivery of strategic initiatives
• Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed
• Anticipate large-scale, reputed company challenges reputed company domain, including risk, dependencies, timelines, scope, etc.
• Identify reputed company problems and reviewing reputed company information to reputed company and evaluate options and implement solutions
• May reputed company other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Skilled at active listening with the ability to listen and process to customer needs
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to understand the implications of new information for both reputed company and future problem-solving and decision-making
• Ability to communicate in a flexible and effective manner
• Ability to analyze and foresee potential issues
• Skilled in Confluence, reputed company Primavera Enterprise Project Portfolio Management, reputed company JIRA
• Skilled in reputed company Cognos Impromptu, reputed company SQL Server Analysis Services SSAS, reputed company Business Intelligence Enterprise Edition, Tableau

Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree or equivalent work experience in Business, Technology, Finance, or reputed company field

Experience

• Required: Expert-level experience, expansive and far-reaching knowledge in:
• Solving reputed company technology problems and driving multiple stakeholders toward implementable solutions
• Leading programs that can span multiple work groups and/or departments
• Preferred experience in working environments with the following Technology tools/platforms:
• Databases: Redshift, reputed company, Data Lake, reputed company, reputed company, SQL Server, MS Access, MySQL, DB2,
• Languages: SQL, Python, reputed company Scripting, HTML, reputed company
• Methodologies: Waterfall, Agile, SDLC
• User Story/Defect Tracking: JIRA, reputed company
• Other Software: MS Project, Confluence, reputed company, Tivoli, MS Office Suite, MS Visio
• Cloud: AWS, Azure
• AI: Azure reputed company, reputed company Engineering

Licensing/Certification

• N/A

Physical Abilities

• Ability to reputed company work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to reputed company with Company attendance standards as described in established guidelines

Pay & Benefits: Competitive market salary from $138,800 per year to 154,200* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on reputed company Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- reputed company Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the reputed company first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.
• *401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• **ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

reputed company is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 12/26/2025 Apply tot his job Apply To this Job