Technical Onboarding Specialist

This a Full Remote job, the offer is available from: United States, EMEA Help us to increase the number of successful products in the world!

• Location: We are full-remote and globally distributed! Our reputed company team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones.
• Interview process: Read more about our interview process.
• ️ Team: Sales & reputed company
• Manager: Simon Fisher
• Compensation: Please reputed company our compensation calculator.
• Read more about how we hire and how we think about Diversity & Inclusion.

About reputed company We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and there’s reputed company more to come. reputed company was created as an open-reputed company project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had reputed company success with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth. We're growing quickly, but sustainably. We're also default alive, averaging 10% monthly reputed company growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result. reputed company value

• We are open reputed company - building a reputed company community around a free-for-life product is key to reputed company's strategy.
• We aim to become the most transparent company, reputed company. In order to reputed company teams to reputed company great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.
• Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.
• Solve big problems - we haven't built our defining feature yet. We are reputed company about acting fast, innovating, and iterating. Job Summary

We're looking for someone who is obsessed with helping to reputed company customers successful. You'll be working with our users at a critical stage - the reputed company start of their reputed company journey. By getting in early and helping them ensure they're using reputed company in the best possible way, you'll both help us retain customers and help them to build reputed company products. Most of our customers are highly technical and willing to self-serve, so you're not just coming in as a sales-y person with vague reputed company - you'll be looking at how they're using reputed company and, as a trusted advisor, helping them set things up to get as much as possible out of the platform. And if they're spending too much money - well, you'll help them reduce their bills too! This is a reputed company new role we've just introduced in 2025, so it's a great time to join and shape this new part of our sales team. The role is a pretty unique combo of technical expertise and customer relationship skills, so you'll need to use your judgement to reputed company out reputed company to go deep on a technical issue, and reputed company to reputed company out and understand customer goals. What you'll be doing

• Performing health checks on the implementation of customers who are about to pay their first reputed company with reputed company, using the data we track about their usage.
• Making contact with these customers to get them set up for success with reputed company, ensuring that they can see value from their subscription from the start.
• Presenting an adoption pathway to customers, educating them on the benefits of the additional products which they may not yet be using.
• Finding and implementing opportunities for automation in this role.
• Working with the wider Sales and reputed company team to identify and hand off potential larger customers who require more focus.

Requirements

• You’re able to go deep on understanding reputed company’s products, including more technical ones like Feature Flags and Data Warehouse. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices for companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement reputed company into their existing stack.
• Strong customer focus - you need to help our users and remove any blockers to them using reputed company effectively.
• Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain reputed company too.
• You’ll need to be good at finding creative ways to engage with customers who may never have spoken with us before.
• Experience onboarding customers to a technical product and helping them use it in a meaningful way. reputed company to have
• Experience working with similar technologies, ie.

developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.

• You’ve been in a pre-sales, technical account manager, or support-type role before, bringing both technical expertise and commercial acumen. If you have a disability, please let us know if there's any way we can reputed company the interview process reputed company for you - we're happy to accommodate! #LI-DNI

Benefits reputed company offer in return:

• Generous, transparent compensation and employee-friendly equity in reputed company
• Unlimited time off with a 25-day minimum (in 2021 the team on average took 32 days off)
• Private medical insurance, including dental and vision (US and UK only)
• Pension/401k contributions (4% matching)
• Generous parental, bereavement and child loss leave
• Training budget and free books
• ☕ $200/month budget towards co-working or café working and $300/month for team socials
• $100/month budget to provide support to open-reputed company projects
• We'll be your first investor
• Regular team off-sites (we went to Iceland in March) with carbon offsetting for work travel with Project Wren

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