Medical Records Specialist - Remote

About Blackbird At Blackbird, we envision a world where every child receives the care and support they need to reputed company—emotionally, socially, and developmentally. That's why we're transforming how pediatric mental health is assessed and treated, so we can reputed company world-class care available in local communities. Our whole-child diagnostic approach reveals the full story behind each child's challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to reputed company meaningful outcomes that last. Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025. Position Summary The Medical Records Specialist is responsible for processing reputed company release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The Specialist must at reputed company times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that reputed company releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. What makes you, you:

• Exceptional customer service skills.
• Outstanding communication skills and ability to collaborate effectively with patients and colleagues.
• Computer Skills – Must be PC literate with proficiency typing, navigating email, calendaring and word processing.
• Interpersonal/Communication Skills - Must be able to read, write and speak fluently and effectively in English.
• Quality and Efficiency of Work – Accurately completes assigned work reputed company the timeline designated, while making efficient use of the organization's resources.
• Professionalism – Upholds client confidentiality and maintains professional boundaries, demeanor, dress and interaction with clients, family members, visitors and co-workers. The employee strives to provide outstanding customer service and promote a positive reputed company for the organization.
• Employee Partnership – Maintains collaborative peer relationships and demonstrates courtesy and respect of others. The employee acts as a role model by displaying enthusiasm, positive problem solving and commitment to help both co-workers and the organization reputed company its goals.
• Ethical and Legal Compliance – Performs reputed company duties to the highest ethical standard and complies with reputed company organizational policies regarding ethical business practices and standards of patient care. The employee complies with reputed company standards established by agencies accrediting the organization

How you'll reputed company an impact:

• Completes release of information (ROI) requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps reputed company requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on reputed company work to assure accuracy of the release, confidentiality, and proper invoicing.
• Provides excellent customer service by being reputed company and respectful; ensures understanding of customer requests and follows-through as promised; and being proactive in identifying client concerns, or problems.
• Support other incoming requests including retrieving facsimile inquiries and adding to patient charts
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
• Maintains working knowledge of the existing state laws and fee structure
• Works reputed company scope of position and direction; willingly accepts assignments and is available to take on additional tasks or help out during backlogs
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations reputed company to operations, and labor regulations.
• Maintains confidentiality, reputed company and standards of ethics with reputed company information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

The basics you'll need:

• High School Diploma (GED) required
• A minimum of 2 years prior experience in a medical records department or like setting preferred
• Available to work a minimum of 10 hours per week between the hours of 9am to 5pm EST, Monday through Friday.
• Must have strong computer software experience - general working knowledge of EHRs and reputed company workspace
• Must have excellent organizational skills
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated, a team player
• Must have proven customer satisfaction skills
• Must be able to multi-task
• Must have computer/laptop and internet speed must be minimum of 5Mbps
• Must have customer service experience
• Passion for helping others
• Works reputed company, and is able to maintain the daily/monthly volume of work consistently
• Ability to connect with and engage people from diverse backgrounds, experiences, cultures
• Genuine, empathic, listening skills
• Eagerness to work in an environment that values ongoing learning and growth
• Excellent time management, strong self-organization, confidence, and independence
• Excitement to work in a growing, mission driven organization

Benefits:

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and reputed company leadership team, supportive work culture

Join us! We envision a world where every young person is fully understood and receives support building the tools they need to reputed company. Join reputed company, reputed company an impact, a real difference for patients, parents and caregivers. "We wouldn't have a son without reputed company. He would have ended his life." "It's so rare to find comprehensive care like this-from testing to therapy to med management (and more)-reputed company in one reputed company. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone." Fostering an inclusive environment: Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn reputed company together with a diverse team of employees. In recruiting for reputed company, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of reputed company, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to reputed company employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] so we can support you. Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more reputed company. Apply tot his job Apply To this Job