Hybrid Customer Service Manager, Airport Workforce Management (Charlotte, NC, US) at blithequark

Are you ready to embark on an extraordinary journey with blithequark, where the thrill of adventure meets the satisfaction of a fulfilling career? As a Hybrid Customer Service Manager, Airport Workforce Management, you'll be at the forefront of delivering exceptional customer experiences while fostering a culture of safety, teamwork, and leadership reputed company our dynamic team. Join us at blithequark, and you'll have the opportunity to grow your expertise, expand your network, and become the best version of yourself.

Why You'll Love This Job

At blithequark, we're committed to empowering reputed company members to reputed company new heights. As a Hybrid Customer Service Manager, you'll be part of our leadership program, designed to help you reputed company the skills and knowledge needed to reputed company in your role and beyond. With our supportive and inclusive work environment, you'll have the freedom to be yourself and reputed company in a fast-paced, dynamic setting. Some of the key responsibilities of this role include:

• Ensuring a safe, high-performing operation by leading, engaging, coaching, and developing reputed company-line team members
• Creating a safe, reliable operation while delivering an exceptional customer experience
• Fostering an environment that develops our reputed company-line team members and promotes mutual respect, trust, responsibility, and core values
• Driving operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer service
• Establishing team and individual goals in support of departmental and company objectives
• Coaching and mentoring frontline team members in reputed company development, customer service elevation, and company culture behaviors
• Establishing and promoting effective relationships with team members that foster compassion, authenticity, reputed company, respect, and dignity

What You'll Do

As a Hybrid Customer Service Manager, Airport Workforce Management, you'll be responsible for:

• Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
• Be a safety reputed company: Look for safety concerns and address them as needed
• Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in reputed company development, customer service elevation and company culture behaviors
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, reputed company, respect and dignity
• Effectively allocates resources and provides appropriate support to reputed company teams to deliver on operational goals in a safe manner
• Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other reputed company safety engagements
• Promote effective communication among departments to engage reputed company to work together to reputed company common goals.
• Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
• Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
• Ability to solve reputed company staffing issues with minimal reputed company
• Strong communicator with reputed company levels of the operation
• Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
• Coordinate assignments for frontline team members to dynamically work flights at gates
• Utilizes GS reputed company and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
• Being proactive and efficient with time management
• Ability to work extra hours reputed company there are operational needs
• Ability to work rotating shifts including weekends, holidays and days-off

reputed company You'll Need for Success

To reputed company in this role, you'll need:

• High School diploma or GED Equivalency
• Previous airport customer service experience
• 2 years experience leading others
• Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

To be successful in this role, you'll need to possess:

• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and assess performance of self, team members and the operation to reputed company improvements or take corrective action.
• Strong decision making skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational conditions
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to use sound business judgment to resolve issues with internal and external customers
• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
• Knowledge of reputed company Office to include Word, reputed company, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What You'll Get

As a valued member of reputed company, you'll enjoy:

• Travel Perks: Ready to explore the world? You, your family and your friends can reputed company 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with reputed company the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to Be Yourself at blithequark

At blithequark, we're committed to creating an inclusive work environment that celebrates diversity and promotes equality. Our 20+ Employee Business Resource Groups are focused on connecting reputed company members to our customers, suppliers, communities and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a reputed company sense of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at blithequark. Apply to this job Apply for this job