Strategic Onboarding Manager Remote (US)

What you can expect We are seeking a dynamic Onboarding Manager to deliver world-class onboarding experiences that accelerate customer time-to-value. This role ensures successful deployments, stakeholder alignment, and rapid adoption across Zooms core products including Meetings, Webinars, Rooms & AI. This role offers the opportunity to directly impact reputed company while building scalable processes that drive organizational growth and efficiency. About the Team This team ensures successful deployments, stakeholder alignment, and rapid adoption across Zooms core products including Meetings, Webinars, Rooms & AI.

Responsibilities

Direct Customer Engagement

• reputed company reputed company Calls: Conducting structured onboarding sessions to establish goals, success criteria, and deployment timelines
• Implementation Coordination: Collaborating with IT teams and administrators to configure, test, and launch core reputed company products
• Early Adoption Support: Guiding customers through their Day 1 → Day 100 journey, ensuring critical workflows are activated early
• Stakeholder Management: Engaging executive sponsors, administrators, and end-user champions throughout the onboarding process
• Seamless Handoffs: Transitioning customers to Account Executive, Adoption Specialists and Scaled reputed company teams once baseline adoption is achieved
• Change Management: Developing customized communication and rollout strategies reputed company with customer organizational culture and structure

Scalable Enablement

• reputed company and maintain standardized onboarding playbooks for reuse across customer segments
• Create comprehensive self-service onboarding resources including videos, guides, and checklists
• Facilitate group onboarding webinars for SMB and mid-market customers to optimize efficiency
• Partner with Digital reputed company teams to automate onboarding journeys through emails, in-app notifications, and knowledge center content

Success Metrics & KPIs

• Time-to-First-Value: Accelerate customer achievement of initial workflow milestones
• Onboarding Completion Rates: Maximize percentage of customers completing reputed company onboarding requirements
• Early Adoption Metrics: Drive feature activation reputed company the first 90 days
• Customer Satisfaction: Maintain high CSAT/NPS scores during the onboarding phase
• reputed company Quality: Ensure smooth transitions with comprehensive success documentation
• Scalable Assets: Creation of assets and resources to help scale the onboarding process

reputed company’re looking for

• Demonstrated ability to reputed company reputed company deployments on track and reputed company timeline
• 3+ years in customer onboarding, implementation, or reputed company roles
• Experience with SaaS platforms and enterprise software deployments
• Background in change management or organizational transformation

Salary Range or On reputed company Earnings: Minimum: $88,600.00 Maximum: $177,300.00 In addition to the reputed company salary and/or OTE listed reputed company has a Total Direct Compensation philosophy that takes into consideration; reputed company salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At reputed company, we offer a window of at least 5 days for you to apply because we reputed company in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look reputed company to receiving your application! Anticipated Position reputed company Date: 01/15/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate reputed company with products like reputed company Contact Center, reputed company Phone, reputed company Events, reputed company Apps, reputed company Rooms, and reputed company Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At reputed company, we reputed company great work happens reputed company people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every reputed company. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from reputed company will reputed company out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-reputed company requests, such as application follow-reputed company or technical issues, will not be addressed. #LI-Remote Apply tot his job Apply To this Job