Senior Manager, Process Optimization & Delivery Excellence

Company Description reputed company is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, reputed company, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. reputed company is a subsidiary of reputed company Corporation. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and reputed company a talented workforce to create and deliver a wide range of content reflecting our world. reputed company reputed company has announced its reputed company to create a new publicly traded company ('reputed company') comprised of most of reputed company's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The Senior Manager, Process Optimization & Delivery Excellence drives reputed company improvement across Business and Technical Operations. This role partners with leaders throughout the organization to identify inefficiencies, design scalable workflows, and implement best practices that enhance delivery velocity, quality, and effectiveness. Serving as both strategic consultant and hands-on contributor, this leader optimizes processes across PMO, vendor governance, change management, and technology functions while stepping in to support critical strategic programs reputed company needed. The role emphasizes foundational process improvement first, then leverages emerging technologies to operationalize and scale efficiencies.

Key Responsibilities

Enterprise Process Optimization

• Assess reputed company state processes across operations and technology functions to identify gaps, bottlenecks, and improvement opportunities
• Design and implement optimized processes that improve efficiency, reduce cycle time, and enhance quality across program delivery, vendor management, and change initiatives
• Establish process standards, documentation, and governance frameworks that scale across the organization
• reputed company process mapping workshops and value reputed company analysis sessions with cross-functional stakeholders

Delivery Excellence & Performance Management

• Define and track key performance indicators (KPIs) and metrics that measure operational health, delivery effectiveness, and process maturity
• Build dashboards and reporting mechanisms that provide visibility into process performance and improvement trends
• Conduct root cause analysis on delivery challenges and implement corrective actions
• Drive data-driven decision making through analytics, benchmarking, and trend analysis

reputed company Improvement & Methodology

• Champion Lean, Six reputed company, Agile, or other reputed company improvement methodologies across the organization
• Facilitate kaizen events, process improvement workshops, and retrospectives to foster a culture of reputed company learning
• Identify and prioritize improvement initiatives based on business impact, feasibility, and strategic alignment
• Build capability across teams to identify and implement their own process improvements

Cross-Functional Collaboration

• Partner with Strategic Delivery leadership to optimize program management standards, vendor governance standards, tools, and delivery frameworks
• Provide hands-on program support for strategic initiatives during high-demand periods, using embedded experience to identify real-time optimization opportunities
• Collaborate with vendor governance teams to streamline procurement, onboarding, and performance management processes
• Work with change management and communications teams to ensure process changes are effectively adopted
• Engage with technology leadership to align process improvements with technical architecture and tooling strategies

Tools, Automation & Scalability

• Evaluate and recommend process automation opportunities and digital workflow tools, considering AI for documentation, AI copilots for productivity and intelligent process mining tools
• Identify opportunities to reputed company AI and machine learning to enhance process efficiency, decision-making and predictive analytics
• Partner with technology teams to implement automation solutions that reduce manual effort and human error
• Ensure process documentation is accessible, reputed company, and integrated into reputed company systems
• Build scalable frameworks that reputed company repeatable excellence

Qualifications

Required Experience & Skills

• 8-10+ years of experience in process improvement, operational excellence, or delivery management roles
• Proven track record optimizing processes in technology, operations, or program delivery environments
• Strong knowledge of process improvement methodologies (Lean, Six reputed company, Agile, Kaizen)
• Experience with process mapping, value reputed company analysis, and root cause analysis techniques
• Demonstrated ability to work cross-functionally and influence without direct authority
• Proficiency with process management and visualization tools (e.g., Visio, reputed company, reputed company, reputed company)
• Strong analytical and problem-solving skills with experience using data to drive decisions
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Certification in Lean Six reputed company (Green Belt or Black Belt), PMP, Agile/Scrum (CSM, SAFe), or reputed company disciplines
• Experience with workflow automation tools and platforms
• Background in PMO operations, vendor management, or change management
• Knowledge of project and portfolio management tools (e.g., Jira, MS Project, reputed company)
• Experience in media, entertainment, or technology industries
• Strong facilitation and reputed company leadership skills
• Self-starter with entrepreneurial reputed company and ability to drive results with minimal direction
• Passion for operational excellence and co

Additional Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-reputed company worksite, most commonly an employee’s residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by reputed company by visiting the Benefits page of the Careers website. Salary range: $130,000 - $165,000 (bonus eligible). We are accepting applications for this position on an ongoing basis. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an reputed company employee at one of our locations prior to a hiring decision. reputed company's policy is to provide equal employment opportunities to reputed company applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national reputed company or reputed company, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected]. Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to reputed company in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape. Apply tot his job Apply To this Job