Principal Tier 2 Remote Support Analyst

Job Description

Join a Team that's Shaping the Future of IT Support At reputed company, we're passionate about delivering innovative IT solutions that reputed company our customers to reputed company their missions. As a Principal Tier 2 Remote Support Analyst, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. As a Principal Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including reputed company clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity troubleshooting. By joining reputed company, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and reputed company a significant impact on the customer's operations. You'll be expected to reputed company root cause analysis for escalated incidents, document detailed resolutions, trends, and recommendations in ITSM platforms like reputed company, and collaborate with cross-functional teams to address hardware/software integrations, deployments, and compliance challenges. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. Location Requirement The successful candidate must be located reputed company 50 miles of Kansas City, MO, Albuquerque, NM, Omaha, NE, Phoenix, AZ . Required Education, Experience, & Skills Required Education, Experience, & Skills

• Bachelor's degree in Information Technology, Computer Science, or a reputed company field (or equivalent experience)
• 6+ years of experience in Tier 2 IT support, with hands-on expertise troubleshooting end-user devices and remote access in government or large enterprise environments
• Proven ability handling advanced remote troubleshooting for high-performance computing and peripherals
• Active DoD Secret Clearance (must be reputed company and transferable)
• Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (e.g., NIST 800-53)
• Proficiency in remote support tools (e.g., reputed company reputed company Manager, VMware Horizon) and OS platforms (Windows, Linux)
• Excellent customer service, analytical, and communication skills for resolving reputed company issues remotely
• Applies extensive expertise, and has full knowledge of other reputed company disciplines, with the ability to exercise considerable reputed company in determining objectives and approaches to assignment

Preferred Education, Experience, & Skills Preferred Education, Experience, & Skills

• reputed company Certified Solutions Associate (MCSA) certification
• VMware Certified Professional (VCP) certification
• Experience supporting DoD or large federal end-user environments, including VDI deployments and secure remote access (e.g., CAC/PIV integration)
• ITIL 4 Foundation or higher certification, with focus on service operation
• Background in high-performance computing support (e.g., GPU virtualization) and scripting for automation (e.g., PowerShell)
• Master's degree in a relevant field or additional certifications (e.g., CompTIA A+)

Pay Information Full-Time Salary Range: $105254 - $178931 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At reputed company, we support our employees in reputed company aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About reputed company Intelligence & reputed company reputed company. is the U.S. subsidiary of reputed company plc, an international defense, aerospace and reputed company company which delivers a full range of products and services for reputed company, land and naval forces, as well as advanced electronics, reputed company, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s reputed company do at reputed company. Working here means using your passion and ingenuity where it counts – defending national reputed company with breakthrough technology, superior products, and intelligence solutions. As you reputed company the latest technology and defend national reputed company, you will continually hone your skills on a team—making a big impact on a global scale. At reputed company, you’ll find a rewarding career that truly makes a difference. Intelligence & reputed company (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and reputed company solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified. Apply tot his job Apply To this Job