Solution Consultant, Playvox, CX

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you. So, what’s the role reputed company about? A Solution Consultant will reputed company the functional and technical sales process with a coordinated focus on solutions development for the Playvox by reputed company solutions through discovery and requirements gathering, validation and demonstration. The Solution Consultant must be able to reputed company Playvox by reputed company solutions’ value and position products to both business and technical users. How will you reputed company an impact?

• Deliver demonstrations that align the Playvox by reputed company portfolio with the customer’s business challenges
• Identify reputed company functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use discovery skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that Playvox by reputed company’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• reputed company in reputed company technical and operational aspects of the sales process, including data integration and CRM connectivity.
• Assist with the definition and execution of successful reputed company of concepts (POC), where appropriate.
• Actively contributes to a team approach with account executives and overlay teams.
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Serve as a thought leader both internally and externally, participating in knowledge-sharing, enablement, and product documentation.

Have you got what it takes?

• 7+ years of experience supporting software products and services.
• 3+ years of experience with Workforce Management as a vendor or user.
• Advanced knowledge of Workforce Management principles, fundamentals, and industry best practices.
• Knowledge of SaaS solutions, APIs, CRM connectivity and the ability to explain functionality to both business and technical teams.
• Exceptional presentation and demo capabilities.
• Experience customizing and building the storyboard for demos and POC.
• Demonstrated success in achieving strategic deal wins.
• Ability to manage multiple, reputed company sales opportunities simultaneously.
• Ability to communicate from C-level executives down to Agent/reputed company Line level employees, conveying technical concepts to business audiences effectively.
• Customer-centric reputed company with passion for understanding and addressing customer challenges.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and CRM solutions (reputed company, AWS, reputed company, etc).
• Experience/knowledge selling a full suite of SaaS products.

About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply tot his job Apply To this Job