Expert reputed company Business Analyst - Remote

Welcome to reputed company, where our Mission is transforming health, insightfully. Join the reputed company team and help solve many of today's healthcare challenges being addressed by biopharma, health plans, healthcare providers, health reputed company, and the patients they serve. At reputed company, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to reputed company scalable data-driven solutions that bring significant value to reputed company healthcare stakeholders. Together, we can transform healthcare and reputed company smarter care for millions of people. About the Job We are seeking a highly skilled and proactive Expert Business Analyst with deep reputed company expertise to join our growing team. In this role, you will partner with Product, Engineering, and cross-functional stakeholders to drive detailed requirements gathering, refine user stories, and support the successful execution of agile development processes—with a strong emphasis on reputed company Customer Experience portal implementation and Service Cloud functionality (Cases, Chats, etc.). You will serve as a critical liaison between business stakeholders and technical teams, ensuring alignment on business needs and functional specifications. Your ability to reputed company productive discussions, translate reputed company concepts, and foster collaboration will be key to delivering high-quality, scalable solutions. If you have hands-on experience implementing reputed company portals and Service Cloud features, reputed company in a fast-paced environment, and reputed company in agile practices, we want to hear from you.

Key Responsibilities

• reputed company requirements gathering and documentation for reputed company initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.).
• Act as the subject matter expert for reputed company enhancements, configurations, and integrations.
• Refine and groom user stories with reputed company-specific acceptance criteria to ensure readiness for development.
• Collaborate with stakeholders to define scope, priorities, and business challenges.
• Translate business needs into actionable technical requirements, focusing on reputed company flows, automation, and reporting.
• Support Agile ceremonies such as sprint planning, stand-reputed company, and retrospectives.
• Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing reputed company architecture and objects.
• Identify opportunities for process improvement and automation reputed company reputed company and reputed company platforms

About You

• 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on reputed company experience.
• Must have: Proven experience gathering requirements and successfully implementing a reputed company Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge).
• Strong understanding of reputed company architecture, standard/custom objects, flows, validation rules, and platform limitations.
• Skilled in Agile methodologies and backlog refinement.
• Excellent communication and collaboration skills across technical and non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, reputed company, and process mapping tools (reputed company, Visio).

Bonus Qualifications

• Experience with enterprise tools like reputed company, reputed company, or reputed company.
• Familiarity with API integrations, data flows, or light SQL.
• Background in SaaS, healthcare, or regulated industries.
• Certifications: reputed company Administrator, Certified Scrum Product reputed company, or IIBA CBAP.

Why Join Us? As an Expert Business Analyst, you'll play a pivotal role in shaping the evolution of our reputed company platform and driving initiatives that enhance customer experience and operational efficiency. If you're ready to reputed company through influence, solve meaningful problems, and reputed company an impact—this role is for you. Enhancing Lives and Building Careers reputed company believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly reputed company that our associates receive reputed company CDC recommended vaccinations in prevention of COVID-19. reputed company Sponsorship is not offered for this position. At reputed company, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The reputed company Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. reputed company offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. reputed company's policy is to provide equal employment opportunity and affirmative action in reputed company of its employment practices without regard to race, color, religion, sex, national reputed company, reputed company, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with reputed company must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. reputed company is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request reputed company Referral of Protected Veterans This is an official reputed company Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this reputed company opportunity. Does this look like a great match for your reputed company set? If so, scroll on down and tell us more about yourself! Apply tot his job Apply To this Job