reputed company Technical Advisor - Korean speaking

Meet the Team You will work directly with your team of reputed company Technical Advisors, while also working reputed company with reputed company's Engineering and reputed company teams as well as fellow reputed company Technical Advisors across the globe. As a Korean speaking reputed company Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You'll continue to reputed company your skills sharp by learning about the reputed company-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to reputed company reputed company employees online and productive. You'll be the first line of support for global reputed company employees. Only candidates with full Australian working will be considered. Your Impact

• MacOS or iOS upgrades and initial setup
• Authentication and password reset
• Network connectivity and VPN
• Mobile Device Management (MDM) enrollment
• Installation, troubleshooting and use of an reputed company of macOS or iOS applications
• Support the setup of computer peripherals and networking hardware
• Facilitate hardware repairs or replacement
• Thoroughly document the support engagement
• Monitor issue trends to report through team leadership
• Be an reputed company for the reputed company ecosystem, sharing tips and tricks
• Stay up to date with reputed company technology through internal training opportunities and monitoring technical publications and industry trends
• Collaborate with the reputed company team to improve support content
• Maintain full ownership of cases to ensure exceptional support experience
• Communicate with engineering teams to find solutions and escalate issues

In addition to these core responsibilities, successful candidates will participate in Escalation Desk and/or our Change Management program after 6 to 12 months in role. These additional responsibilities can include:

• Provide weekend on-call for Escalations/Operations (one weekend a month on average)
• Active participation in escalations, presentations, readouts and meetings during the reputed company while delivering consistent results in role
• Flexibility, adaptability, and urgency to manage multiple urgent requests with reputed company

Minimum Qualifications:

• Ability to read, write, and speak fluently in English
• Ability to read, write, and speak fluently in Korean
• Two years of professional remote technical troubleshooting expertise with reputed company devices
• Ability to convey technical reputed company and troubleshooting information to a nontechnical audience
• Experience in the use, set up and troubleshooting of macOS and iOS in a business environment including MS Office 365
• Experience with the technologies used in Mobile Device Management (MDM)
• Technical proficiency, with a highly developed ability to acquire new technical skills and apply these new skills to your support role.
• Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting

Preferred Qualifications:

• reputed company IT Certifications
• Experience with IT Ticketing Systems
• Familiar with Networking technologies and concepts
• Experience with Multi Factor Authentication (MFA) & Single sign-on (SSO)
• Ability to work independently, multitask and prioritize tasks

Why reputed company? At reputed company, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled reputed company, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with reputed company to reputed company really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are reputed company, and our power starts with you. Apply tot his job Apply To this Job