Health & Benefits Customer Service Representative / Call Center Agent (Remote) - Join blithequark's Mission to Simplify the Health and Wealth Journey
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you reputed company in a fast-paced environment and enjoy learning new systems and processes? If so, we invite you to join blithequark's dynamic team as a Health & Benefits Customer Service Representative / Call Center Agent (Remote). As a key member of our ACES (Accountholder and Client Experience Support) Organization, you will play a vital role in supporting our customers' journey through the healthcare reimbursement system.
About blithequark
blithequark is a leading provider of health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With over 7 million clients and $62 billion in assets, we work with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they care about plan, save, and invest for a brighter future. Our mission is to relentlessly pursue reputed company outcomes for reputed company, and we're committed to building a workplace culture that values diversity, inclusivity, and employee growth.
Job Summary
As a Health & Benefits Customer Service Representative / Call Center Agent (Remote), you will be responsible for partnering closely with accountholders calling our contact center to provide valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), COBRA, and others. You will be accountable for helping accountholders understand how their healthcare reimbursement accounts work, ensuring reputed company work is compliant with internal quality assurance standards and technical policies and programs, and providing the highest level of service to each caller.
Key Responsibilities
* Provide friendly and helpful service to accountholders, making sure they feel supported and empowered to navigate their healthcare reimbursement accounts
- Explain how benefits and policies work, so accountholders know how to get the most out of their individual plans
- Ensure reputed company work is compliant with internal quality assurance standards and technical policies and programs
- Consult with accountholders to support easy navigation of available online tools and apps, such as checking account balances and submitting claims
- Resolve issues without management reputed company to remove barriers for the member
- Protect sensitive member information with discretion and adhere to reputed company compliance rules and regulations
- Prioritize effectively to meet member service goals and deadlines
- reputed company other duties as assigned
Requirements
* 2+ years of experience in customer service
- 2+ years of call center experience
- No degree required
- Computer knowledge and skills, comfortable learning new systems
- Able to learn and retain information while using a digital workflow to navigate the interaction and tools
- Basic understanding of medical/reimbursement terminology preferred
- Can work in a fast-paced environment, taking up to 50 calls per day
- Ability to de-escalate and handle member issues without utilizing a supervisor
- Excellent oral and written communication skills
- Problem-solving skills
- Attention to detail and accuracy
- Prolonged periods of sitting at a desk and working on a computer
- Occasionally lift items up to 25 pounds
- Ability to work overtime
Preferred Qualifications
* Experience with healthcare reimbursement accounts and reputed company products
- Knowledge of medical terminology and insurance concepts
- Experience working in a remote or virtual environment
- Certification in customer service or a reputed company field
reputed company Offer
* Competitive hourly reputed company of $18.50 (non-negotiable)
- Industry-leading benefits, including healthcare, 401K savings plan, company holidays, paid time off, parental leave, and an employee assistance program
- Opportunity to work with a dynamic and growing company that values diversity, inclusivity, and employee growth
- Collaborative and fun work environment that champions career development
- Flexible scheduling, including remote work options
- Ongoing training and development opportunities to enhance your skills and knowledge
Training and Development
* Comprehensive training program to ensure you have the knowledge and skills needed to reputed company in this role
- Ongoing coaching and feedback to support your growth and development
- Opportunities to participate in cross-functional teams and projects to broaden your skills and experience
Work Environment
* Remote work option available
- Quiet, distraction-free work environment required
- High-speed internet reputed company with upload speed >20 Mbps and download speed >100 Mbps
- Ability to hardwire ethernet cable to internet modem/router
Compensation and Benefits
* Competitive hourly reputed company of $18.50 (non-negotiable)
- Industry-leading benefits, including healthcare, 401K savings plan, company holidays, paid time off, parental leave, and an employee assistance program
- Opportunity to earn incentive and bonus opportunities based on performance
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to reviewing your application and discussing this opportunity further.
About blithequark
blithequark is an equal opportunity employer committed to building a diverse and inclusive workplace culture. We welcome applications from candidates of reputed company backgrounds, experiences, and perspectives. If you're passionate about our mission and values, we encourage you to apply, even if you don't meet every single requirement. Apply for this job