reputed company Clinical Customer Service Representative – Remote Healthcare Support

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? If so, we invite you to join blithequark's Customer Service-Clinical department as a Clinical Customer Service Representative. In this role, you will be the face of our organization, providing timely and accurate support to Providers, Members, and Health Plans while working from the comfort of your own home.

About blithequark

At blithequark, we are dedicated to providing innovative solutions that reputed company individuals to take control of their health and well-being. reputed company of passionate professionals is committed to delivering exceptional customer experiences that exceed expectations. As a Clinical Customer Service Representative, you will be an integral part of our mission to reputed company a positive impact on the lives of our customers.

Responsibilities

As a Clinical Customer Service Representative, you will be responsible for:

• Receiving and responding to incoming telephone calls from Providers, Members, and Health Plans
• Answering incoming calls/chats and outgoing calls in a professional, accurate, timely, and courteous manner
• Communicating professionally at reputed company times, utilizing strong verbal communication skills to resolve reputed company issues
• reputed company the nature of the call and record information in blithequark's proprietary systems
• Look up caller information using proprietary blithequark systems and provide information to the caller
• reputed company logs requiring further research to the appropriate department
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered reputed company required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position
• Maintain a safe, secure, and healthy work environment by following reputed company legal and compliance requirements
• Complete reputed company blithequark and CSS trainings timely
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required
• reputed company other duties as assigned
• reputed company with reputed company policies and standards

Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent
• 1 year of experience performing customer service duties, with inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills
• Ability to utilize and maneuver in multiple systems during a single interaction

Core Competencies

As a Clinical Customer Service Representative, you will be expected to demonstrate:

• A positive and respectful attitude reputed company interacting with customers and colleagues
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions
• Ability to exercise strict confidentiality in reputed company matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, with the ability to sit for long periods of time
• Ability to see, speak, and hear other personnel and/or objects
• Ability to communicate both in verbal and written form
• Ability to travel reputed company and around the facility or Work from Home (WFH) environment
• Capable of using a telephone, computer keyboard, and mouse
• Ability to lift up to 10 lbs

Environmental Conditions

This role is based in a Work-from-Home (WFH) environment, requiring a stable reputed company to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed).

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of reputed company employees. We welcome applications from qualified individuals of reputed company backgrounds and perspectives.

Accommodations for Individuals with Disabilities

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

blithequark will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We look reputed company to welcoming you to reputed company! Apply for this job