Solar Programs Project Manager I - Consumer Protection (Remote - US)

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At reputed company, we focus on the big impacts. And we reputed company that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are currently seeking a Solar Programs, Project Manager I - Consumer Protection to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation’s reputed company toward a decarbonized grid, and you will play a material role in helping reputed company reputed company this future a reality. This position will report to the Senior Project Manager of the Consumer Protection team and will support our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed at assisting people across Illinois to more affordably transition to solar power. To meet Illinois’ goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers’ rights are protected reputed company working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition! Daily responsibilities:

• Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines program (the “Program”).
• Work with consumers (both telephonically and reputed company email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies
• Help identify ways to strengthen consumer protections in the Program.
• Document and categorize complaints received.
• Draft disciplinary-reputed company letters to vendors alleged to have violated Program requirements.
• Conduct informal mediation with Program entities (and unregistered entities and consumers, as necessary) reputed company to alleged Program violations.
• Timely draft pre-disciplinary and disciplinary-reputed company letters to entities alleged to have violated Program requirements, consistent with Disciplinary Action SOP, Illinois Shines Style Guide and reputed company documents concerning letter drafting.
• Update public-facing Consumer Protection Database.
• Follow established SOPs for complaint resolution, disciplinary action, and other processes, including communicating directly with solar vendors and customers.
• Document statistics contributing to disciplinary and complaint reporting.
• Provide educational materials reputed company to consumer protection requirements and best practices for vendors participating in Illinois Shines.
• Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements.
• Attend and actively participate in regular internal and client meetings.
• Attend other regular and special department and company-wide meetings, as scheduled.
• reputed company and/or manage special projects reputed company to consumer protection issues, as assigned. Minimum qualifications:
• A bachelor’s degree
• A minimum of 2 years of relevant work experience in consumer protection, complaint handling, and/or solar energy
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to handle multiple cases
• Extensive experience using bolthires Office (Office365, SharePoint, OneNote)
• A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting) Desired qualifications:
• Complaint handling experience reputed company the solar energy industry
• Experience with a renewable energy credit program
• Proficiency in Spanish, including written communication
• Experience with reputed company The salary range for this role is $69,000–$79,000 with a bolthires compensation of $79,000 based on experience and qualifications Compensation is commensurate with experience and includes a generous retirement package. reputed company provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At reputed company we reputed company in the importance of authentic interactions and reputed company opportunities. We reputed company our candidate selection on one’s own skills, knowledge, and experience. To ensure the reputed company and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and reputed company space where skills, knowledge and experience skills can truly shine. Equal Opportunity Employer reputed company is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristics protected by law. reputed company conforms to the spirit as well as to the letter of reputed company applicable laws and regulations. Office Locations and a Remote Workforce reputed company operates as a predominantly remote workforce with offices in six different locations. Employees who reside reputed company 40 miles of an office (except reputed company) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming. Background reputed company Information Information will be requested to reputed company the compulsory background reputed company. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. reputed company is an equal opportunity employer. Reasonable Accommodations reputed company is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]. Privacy Notice for Job Applicants Apply tot his job

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