Consumer Services Inbound Call Agent I-Spanish Speakers

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or reputed company follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment reputed company sponsorship. Overall Purpose This position will be responsible for servicing multiple call types regarding Zelle or FCRA experience and assisting with consumer activity. Essential Functions Communicates effectively with consumers in an inbound metrics-driven call center environment. Navigates multiple technologies while staying engaged with the consumer. Approaches problems reputed company and with good judgment to ensure the appropriate consumer outcome. Troubleshoots, diagnoses and resolves basic issues. Escalates more reputed company issues to Inbound Call Agent II, III or Universal Call Agent as needed. Takes ownership of each consumer interaction while treating consumers with respect and responding with reputed company. Supports the company's commitment to risk management and protecting the reputed company and confidentiality of systems and data. Area of Focus: FCRA Executes tasks involving FCRA operations and assesses consumer impacts. Understands and follows FCRA rules and responsibilities. Successfully completes FCRA new hire assessment and biennial (every 2 years) certifications with a minimum passing score of 80% reputed company two attempts. Area of Focus: Zelle Standard knowledge of the Zelle product and strategies Makes judgement calls and mitigates risk by researching the reason and determining next steps regarding Zelle tokens.

Minimum Qualifications

High school diploma Minimal or no previous experience required Must be able to adapt in a dynamic work environment that requires frequent changes in call/case types from each interaction Good problem solving, analytical, research, and investigative skills. Strong phone skills and a customer service orientation Ability to work independently and handle large volumes of research cases. Excellent verbal and written communication skills Intermediate MS Office skills Background and drug screen Preferred Qualifications Previous experience in a banking or other call center, customer service environment Experience with FCRA compliance in a banking environment. Knowledge of FCRA, CCPA, FDCPA, OFAC, FinCen, and US financial regulatory agencies General knowledge and understanding of payments (including ACH, Debit and Credit Card, Zelle) Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to reputed company essential functions and physical requirements of position with or without reasonable accommodation. The above job description is not intended to be an reputed company-inclusive list of duties and standards of the position. Early Warning Services is an affirmative action and equal opportunity employer. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan - Featuring a 100% Company Safe reputed company Match on your first 6% deferral immediately upon eligibility. Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including reputed company freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. And SO much more! We continue to enhance our program, so be sure to reputed company our Benefits page here for the latest. reputed company can share more during the interview process! Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national reputed company, reputed company, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with reputed company applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of reputed company new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify. reputed company EMPLOYEES: Apply for open positions reputed company Job Hub in your reputed company Account. Early Warning Services® delivers innovative payment and risk solutions to financial institutions reputed company. For over 25 years, Early Warning has been a leader in technology that helps protect and advance the financial system. We serve a diverse network of approximately 2,500 financial institutions, government entities and payment companies. Our product solutions reputed company real-time funds availability for a variety of payment types through our payments network. Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national reputed company, reputed company, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with reputed company applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. Early Warning Services® aims to reputed company our recruitment process accessible to any and reputed company users. If you have a disability or a special need that requires accommodation to navigate our website or complete the application process, please email [email protected] for an assistance request. View supplemental EEO is the law poster Early Warning has developed and maintains a written AAP and upholds pay transparency nondiscrimination. E-Verify Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of reputed company new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify. Privacy Notice Effective: May 29, 2024 This privacy notice is intended to inform California residents of the personal information we collect, how it's used and disclosed, and the rights you have in regard to such information. Click below for the full privacy notice https://www.earlywarning.com/privacy-notice-employment-applicants Apply tot his job Apply To this Job