Staff Product Designer: Revolutionize Healthcare & Retail UX

Ontrac Solutions, a leading technology consulting firm specializing in cutting-edge solutions that drive business transformation, is partnering with a client—a dominant force in retail and healthcare — on a mission to revolutionize wellness through advanced digital solutions. We are seeking an exceptional Staff Product Designer to lead this transformation, evolving their experience from a retail-first company into a progressive, world-class healthcare and digital pharmacy platform. Your work will directly impact millions of users by improving access to healthcare services, prescription management, and wellness products through an intuitive, engaging digital experience. You will be instrumental in delivering cutting-edge technology that makes a real impact on customers' lives. Key Responsibilities & Impact As a design thought leader, you will drive user-centered, data-informed design strategies in collaboration with engineering, product management, and business team. - Lead the Design Strategy & Execution of a healthcare-first user experience , ensuring a seamless cross-platform UX (iOS, Android, Web) - Architect Complex User Flows: Design and optimize complex, multi-step user flows for prescription management, telehealth visits, retail product purchases, and insurance-integrated transactions. - Integrated Commerce Model: Design an integrated cart model where users can checkout pharmacy, healthcare services, and retail products in a single transaction, unifying retail and pharmacy checkouts. - Optimization & Data-Informed Design: Optimize UX for conversions and engagement , ensuring frictionless digital interactions for healthcare consumers, leveraging user research, behavioral analytics, and A/B testing. - System Development & Compliance: Develop and maintain a best-in-class design system , ensuring consistency across native (Swift, Kotlin) and hybrid (React Native, Flutter) environments. Collaborate closely with product managers and engineers to integrate HIPAA-compliant, highly secure, and scalable digital healthcare solutions. - Advocacy & Mentorship: Advocate for accessibility (WCAG standards) and inclusive design principles. Mentor and coach mid-to-senior designers, fostering a culture of excellence and innovation.

Required Qualifications

We are looking for a designer with proven expertise in leading complex, high-impact product transformations. - Experience: 8+ years of experience in product design, UX/UI, or digital health, with 3+ years in a principal or lead designer role, driving product transformation. - Technical & Domain Expertise: Expertise in designing complex, multi-step user flows (e.g., healthcare e-commerce, prescription fulfillment, multi-category shopping experiences). Deep understanding of iOS & Android design principles (HIG, Material Design) and familiarity with React Native or Flutter-based development. - Portfolio & Tools: Strong portfolio showcasing healthcare, retail, or e-commerce experiences with a focus on scalability and usability. Proficiency in design & prototyping tools (Figma, Sketch, Framer, Principle, Adobe XD). - Communication & Collaboration: Strong communication & storytelling skills—able to present design strategies to executives and cross-functional teams. Experience working with Agile development teams, collaborating with engineers and product teams to deliver iterative, data-driven improvements. Ability to translate complex healthcare workflows into intuitive experiences that drive engagement and adoption.

Preferred Qualifications

Candidates with the following experience will be highly valued:

• Experience in health tech, telemedicine, pharmacy apps, or wearable integrations.
• Familiarity with HIPAA-compliant design and data privacy best practices.
• Background in AI-driven personalization for health recommendations & wellness tracking.
• Experience optimizing multi-category shopping carts in regulated industries (healthcare, insurance, pharmacy).
• Motion/interaction design skills to create highly engaging experiences.

Why Join?

• Lead the transformation of a major retail and healthcare client into a world-class digital pharmacy and healthcare platform
• Directly impact access to healthcare services for millions of users
• High visibility and autonomy in a fast-paced, data-driven environment
• Make an immediate impact at the intersection of data, design, and cloud innovation

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