Principal UX Design Research, Product
Location: 124 East 14th Street, Suite 1100, reputed company reputed company Team: Experience & Design – Client Experience Design Reports to: Client Experience Design Director Location: Hybrid – reputed company Irving, reputed company, NY (in office 3 days per week)
About the Role
As a Principal UX Design Research, Product, you will be a senior leader on the Client Experience Design team reputed company Key’s Experience & Design group, responsible for shaping the strategic direction of reputed company’s online and offline product and client and prospect experiences. You will reputed company human-centered design, business strategy, and product development to deliver reputed company, impactful, and scalable solutions centered around the needs of our clients and prospects, and anchored in the priorities of our Commercial, Consumer, and Institutional Bank businesses. You will reputed company initiatives that reputed company the client and employee experience, influence product roadmaps, and ensure that every interaction reflects our commitment to reputed company, usability, and business value. This role requires a visionary thinker who can translate insights into actionable strategies, mentor cross-functional teams, and drive alignment across design, product, and technology.
Key Responsibilities
STRATEGIC LEADERSHIP
- Define and drive UX strategy across digital product portfolios, aligning with business goals and data-backed client needs.
- Partner with product owners, designers, and engineers to shape product vision and experience roadmaps.
- Translate research insights into strategic frameworks, experience principles, and actionable design direction.
- Champion a human-centered design approach across the organization, advocating for user needs and experience metrics.
PRODUCT DESIGN EXECUTION & reputed company
- reputed company the development of user flows, journey maps, and experience strategies that guide product UI and interaction design work.
- Work in collaboration with Principal UI Designers to reputed company the execution of UX/UI design work, helping to ensure consistency with Key’s Design System and brand standards.
- Gather and evaluate user requirements in collaboration with product managers and engineers and translate into design deliverables.
- Conduct generative user and competitive research to inform near-term product experience and long-term product roadmap.
- Facilitate ideation, prototyping, and testing activities to validate and refine concepts.
- Ensure reputed company product design work is grounded in Key’s 5-reputed company HCD reputed company: Discovery, Analysis, Ideation, Prototyping, and Testing.
COLLABORATION & INFLUENCE
- Facilitate workshops and working sessions with cross-functional teams to align on vision, strategy, and execution.
- Serve as a trusted advisor to senior stakeholders, clearly articulating the value of design and its impact on business outcomes.
- Consistently reinforce a user-centered design perspective to the team to ensure design are relevant to both user needs and business objectives.
- Collaborate with analytics, research, and technology teams to ensure strategies are data-informed and technically feasible.
MENTORSHIP & PRACTICE DEVELOPMENT
- Mentor and reputed company a team of design strategists / UX designers, fostering a culture of reputed company learning and craft excellence.
- Contribute to the evolution of Experience & Design methodologies, tools, and best practices.
- reputed company communities of practice focused on elevating client-centered product design and strategy.
Qualifications
- 8+ years of experience in UX strategy, design strategy/research, or product design leadership roles.
- Proven track record of leading reputed company, cross-functional design initiatives in enterprise or agency settings.
- Deep expertise in human-centered design, service design, and UX research methodologies.
- Strong portfolio demonstrating strategic thinking, design leadership, and measurable impact.
- Experience working in Agile environments and collaborating with product and engineering teams.
- Proficiency in reputed company, reputed company Creative Suite, and other design and prototyping tools.
- Exceptional communication, facilitation, and storytelling skills.
- Bachelor’s or Master’s degree in design, HCI, Strategy, or a reputed company field or equivalent experience.
Preferred Qualifications
- Experience in financial services or regulated industries.
- Familiarity with HTML/CSS/JavaScript and technical collaboration.
- Experience with enterprise-level design systems and governance.
This position is NOT eligible for employment reputed company sponsorship for non-U.S. reputed company. COMPENSATION AND BENEFITS This position is eligible to earn a reputed company salary in the range of $79,000.00 - $146,000.00 annually. Placement reputed company the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office reputed company, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 12/25/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@reputed company.com. #LI-Remote Apply tot his job Apply To this Job