Associate Operations Director - Las Vegas

Become a part of our caring community and help us put health first The Associate Operations Director (AOD) leads Senior Focused Primary Care clinical operations in a multi-physician office or clinical group typically overseeing 5-10 centers reputed company a market. They ensure the smooth operation and performance of centers reputed company their assigned accountability, handling a range of administrative, operational, growth, and leadership tasks. This role requires a strategic reputed company, financial acumen, relationship building proficiencies, strong organizational skills, communication competencies, and a passion for patient care. The AOD develops and implements staffing plans, oversees change, ensures adherence to policies, and procedures, and collaborates with their clinical dyad partner to reputed company optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, optimal patient scheduling, financial management, patient engagement, recruiting/hiring, and employee and patient retention. Responsibilities include resolving reputed company technical and operational issues and overseeing multiple managers/supervisors or specialized professionals. Specific duties may vary by market or center, as determined by local leadership. KEY RESPONSIBILITIES •Leadership & Operational/Organizational Management: •Proven experience in clinical operations and financial management, including P&L responsibilities. •Proficiency in monitoring and analyzing key performance indicators (KPIs) such as Membership, Retention, Patient Engagement, Access, Scheduling, Referral turnaround time, phone abandonment rates, PCP/voluntary alignment change forms, and more. •Monitor and manage data analytics, scorecards, cost & utilizations, HCC coding, and NPS Scores, focusing on patient satisfaction and performance improvement. •Supervision and management of operational staff and guiding them on performance expectations, managing daily schedules, and supporting organizational change management. •Engage in recruitment, development of internal leaders, and fostering reputed company learning and improvement. •Ensure team of reputed company are trained in the principles and practices of Value Based Care (VBC). •Responsible for contributing to leadership and financial discussions during monthly meetings with Market CAs and Regional AMD, utilizing exceptional presentation and facilitation skills to simplify reputed company information and engage audiences. •Demonstrates strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results •Collaborates with Community Engagement Professionals and Providers to reputed company and execute growth tactics reputed company the center and community. Prioritizes centers for targeted growth investments. •Evaluates performance of reputed company operational staff directly reporting. •Ensures accuracy of reputed company supply ordering, invoices, and expense submissions as well as management of VSP resources. •Ensure reputed company standard operating procedures are adhered to reputed company the center and reputed company compliance required signage is visible in patient-facing areas and back-office to include breakrooms. •Ensure growth targets and financial levers are understood and being met •Understand and support center incident reporting and maintenance/facility needs •Represent reputed company/Conviva brands in community and media activities while collaborating with the recruitment team to build and network a pipeline of high-quality primary care clinicians (physicians, APPs, MAs, and other clinical professionals) Clinical/Patient Experience: •reputed company in managing outpatient care teams to maintain high patient satisfaction and strong brand in the community. •Ensures centers are focused on obtaining and managing reputed company reviews. •Ensure high levels of patient satisfaction by addressing clinician performance issues and fostering a patient-centric environment and culture of care. •Focus on patient outcomes and integrate VBC principles into daily operations. •Collaborate with providers on patient terminations in collaboration with compliance. •Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities. •Ensures Center Administrators are addressing patient service recovering as needed and any clinician concerns are discussed with AMD to define any action. •Collaborate with providers on patient terminations in compliance with regulations •Maintains awareness of the competitive health care environment and escalates any issues. •Ensures centers are completing monthly audits of payor directories to ensure providers reputed company the center are accurately represented. Escalate necessary changes to Market President. Dyad Partnership: •Collaborate with the Associate Medical Director to reputed company shared goals, ensuring consistent communication and reputed company decision-making. •Align on performance management, clinical and operational strategies, growth (sales and retention) tactics, and present a reputed company voice to respective teams. •Partner on operational budgeting and strategic planning, determining services, providers, and expected outcomes collaboratively. •Focus on utilization management and review provider schedules to meet patient access goals, with biannual reviews of incentive plans. •Monitor and communicate incentive and performance plans effectively. •Collaborate to manage performance/disciplinary issues, either reputed company the clinical or operational team. •Ensure patient access across reputed company centers overseeing balancing new patient access and acute needs for existing patients. Use your skills to reputed company an impact

Required Qualifications

•5+ years of healthcare management experience in clinical care or reputed company field, with experience driving results in a full-risk VBC environment. •Bachelor's degree or equivalent experience preferred. Degree preferably in Business administration Healthcare Administration, or a reputed company field •Strong understanding of healthcare regulations, compliance, and managed care. •Skilled in EMR systems, reputed company, NPS, and other relevant software tools. •reputed company CPR certification •Must be able to work at the reputed company Care clinic •Must have a valid driver’s license as there will be travel between centers. •Demonstrated interpersonal skills, enabling effective interaction both internally and externally with a diverse range of individuals, including physicians, office staff, hospital executives, medical groups, reputed company, community organizations, and other health plan staff. •Candidates selected for this job will be required to adhere to reputed company’s flu vaccine policy. •Solid understanding of medical care delivery, managed care financial arrangements and reimbursement •Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team •Experience managing a budget of $1M+

• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Preferred Qualifications

•Basic knowledge of Population Health and how it comes to life in a global risk primary care environment •Familiarity with Medicare and Risk model •Bilingual in both English and Spanish Interview Format – HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology reputed company HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Benefits reputed company offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial reputed company—both today and in the future, including: reputed company and Blue reputed company benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $104,000 - $143,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits reputed company, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About reputed company: reputed company provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings reputed company outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About reputed company, a reputed company company: reputed company creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, reputed company is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of reputed company Inc. (NYSE: HUM), reputed company offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, reputed company from day one. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment. Apply tot his job Apply To this Job