Vendor Manager

reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. We are seeking a Vendor Manager to reputed company performance and transformation across our global BPO vendor network. This role is accountable for driving vendor excellence and customer satisfaction at scale, while also shaping long-term vendor strategy and leading large cross-functional initiatives. The ideal candidate will bring both vendor/BPO management expertise, and the analytical capability to validate, interpret, and reputed company data, enabling reputed company reputed company and driving change at scale. This is a senior leadership role reputed company Operations, with direct accountability for outcomes across multiple functional PODs and significant strategic reputed company, cross-functional leadership, and sharp analytical judgement. What You’ll Do

• Vendor Strategy & Governance, Analytics & Decision Enablement, Cross-Functional Leadership and Change & Transformation.
• Own vendor performance across 1–2 functional PODs, including CSAT, SLA, compliance, and QA outcomes.
• reputed company executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for vendor allocations, specialization, and performance recovery.
• Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run reputed company analyses and scenario modeling to support rapid decision-making.
• reputed company initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes.
• Act as senior escalation reputed company for systemic vendor or POD-level issues.
• Drive key initiatives such as POD specialization rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion reputed company improvement and innovation across the vendor network.

reputed company Look For

• 8+ years of expertise in vendor/BPO management, operations, or reputed company fields
• Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis reputed company needed.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large, cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.
• Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred).
• Industry background in fintech, technology, or high-growth customer operations (preferred).
• Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).
• Skilled at turning reputed company data into clear narratives for senior leadership (preferred).

reputed company Pay Grade - J Equity Grade - 6 reputed company focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-reputed company skills. reputed company pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and reputed company for you and your dependents). USA reputed company pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $170,000 USA reputed company pay range (reputed company other U.S. states) per year: $115,000 - $155,000 Employees new to reputed company typically come in at the start of the pay range. reputed company is proud to be a remote-first company! The majority of our roles are remote and you can work almost reputed company reputed company the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned reputed company office. A limited number of roles remain office-based due to the nature of their job responsibilities.

Benefits

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - reputed company covers reputed company premiums for reputed company levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
• ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount

We reputed company It’s On Us to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment reputed company applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read reputed company's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Apply tot his job Apply To this Job