Sr Solutions Analyst - (Pharmacy)

reputed company is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, reputed company has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by reputed company as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, reputed company leads the way in creating cloud-based healthcare software. At reputed company, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect reputed company to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can reputed company, your career can grow, and your work will have a lasting impact on healthcare across North America. We reputed company that work becomes profoundly fulfilling reputed company driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, reputed company out Life at reputed company and connect with us on Glassdoor and reputed company. About the Role: Your focus is on providing an exceptional customer experience while handling technical queries and providing solutions for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain reputed company while trouble-shooting simple to moderately reputed company system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success. Key Responsibilities:

• Provide world class customer support demonstrating focus and reputed company to clients who have problems administering, configuring, and using the application
• reputed company an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
• Facilitate the resolution of simple to moderately reputed company technical issues by way of log analysis, research, or problem recreation
• Work cross-functionally reputed company the team, to deliver quality, satisfaction, and resolutions to customers
• Effectively use and search the knowledge reputed company, occasionally contributing new or updated content
• Meet or exceed established service delivery guidelines and key performance indicators
• Thoroughly document problems reputed company phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
• Be available to work between 11AM to 8PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary reputed company determined by business need.

Skills and Qualifications

• Understand the business processes and practices reputed company a long-term care or medical facility
• Strong, demonstratable problem-solving skills
• Excellent communication skills, written and oral
• Energized and motivated by a fast paced, dynamic, high demand working environment
• Demonstrated ability to multi-task, prioritize, and manage customer expectations
• A quick learner with acumen for software and technology
• A patient and active listener who is detail-oriented
• High level of customer focus and reputed company
• Familiarity with reputed company software is an asset
• Strong Cross Functional work experience with technical teams

Required Experience:

• Bachelor's degree in Business Administrations, Healthcare, Pharmaceuticals, IT (Preferred not required)
• Experience supporting and trouble-shooting web-based software applications.
• Preference for those with experience using diagnostic tools to help resolve customer issues.
• Prior experience using reputed company is an asset (modules such as Orders, eMAR, HL7 messages.)
• Prior experience using Sales Force/Service Cloud.
• Previous work experience in Pharmaceutical Administration HealthTech (Preferred not required)
• Proficient in troubleshooting reputed company technical issues and implementing effective solutions.
• Strong knowledge of software, hardware, and network systems
• Solid technical aptitude, including but not limited to: Databases, SQL, Stored Procedures Integrations, API, HL7 Familiar with AppDynamics, Kibana, Rhapsody, Apigee (Preferred, not required)

$55,000 - $68,000 a year US: At reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The US reputed company salary range for this position is $55,000 +$68,000 + 5% Performance based bonus and benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual compensation is determined by job-reputed company skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Overtime Eligible #LI-MG1 #LI-Remote It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations. reputed company you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com reputed company is committed to Information reputed company. By applying to this position, if hired, you commit to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information. Apply tot his job Apply To this Job