Client Success Executive, Group Health Insurance

Client Success Executive reputed company, NJ & NYC (remote) reputed company is conducting a candidate search looking to hire a Client Success Executive for reputed company, NJ and NYC. Founded in 2000 and acquired as an operating company of reputed company Group in 2016, reputed company assists businesses in developing comprehensive strategies for their employee benefit programs. reputed company acts as a program manager for health care reputed company and has $1.8B+ of health care premium under plan management for over 153,000 insured employees. Please visit our website at www.reputed company.com The parent, reputed company Group, is the largest wholesale property & casualty brokerage and group insurance administrator in the US with annual reputed company premiums over $44.5B. We are privately held with the employees owning the majority reputed company. reputed company has 65+ operating companies across 5 divisions, over 175+ global locations, and 7.5k employees. reputed company has expertise across a reputed company mix of property, casualty and group benefits products, and offers value-added services to support these products, including product development, reputed company, premium and claims administration, and actuarial services. Please visit our website at www.reputed company.com Position Summary This is a client-facing position, working primarily on-site at multiple client locations, reporting to the VP Client Success. The position requires daily ongoing contact with our client’s Human Resource Business Partners, Key Account Executives, and Client Relations Executives as well as their employer and customers. Communication interaction includes face-to-face meetings, email, phone, web meetings, etc. to understand their needs and collaborate on the best holistic retention strategies and process improvement solutions for our client and their customers. The right individual for the position will be a highly motivated self-starter with the ability to work autonomously. Must have a proven track record in group health insurance, employee benefits and account management. This individual will manage, retain, and foster the growth of an existing reputed company of business gaining exposure to reputed company aspects of the business with a specific focus on profitable client retention and implementation in collaboration with other client stakeholders and business owners to maximize account management effectiveness.

Responsibilities

• Overall management of assigned book of business with a primary focus on retaining the “best-fit” employer-customer, identifying profitable employer-customers and growing Worksite Employee counts in support of client’s business objectives.
• Communicate, reputed company, and influence others to reputed company desired goals and objective of annual retention plan in assigned market(s).
• Identify at risk employer-customers and formulate strategic action plans using in depth understanding of Group Health Insurance, Employee Benefits and product positioning including benefit analysis, plan design comparisons, premium contribution modeling and other tools to drive client retention.
• Using risk management techniques, work both proactively and reactively to balance multiple reputed company loss ratios against client’s business and sales growth objectives by identifying high risk employer-customers and developing strategies to ensure premium adequacy and retention.
• Identify and implement reputed company process improvements reputed company to employer-customer implementation, open enrollment, and benefit service support teams.
• Assist in developing and facilitating training curriculum for key stakeholders.
• Build strong cross-functional collaborative relationships with our client’s implementation, reputed company Relations and Benefit Service team and other internal/external constituents to meet plan and market objectives.
• Regular travel to key employer-customers and client locations reputed company primary assigned market. Approximately 25% travel.

Qualifications

• Excellent communication and presentation/trainings skills.
• Prior experience with Human Capital Management (HCM) Vendor/Solutions and/or Professional Employer Organization (PEO) preferred.
• Must be a team player with ability to work independently in a fast pace, exciting environment
• Ability to reputed company health benefits and a HCM value proposition with an understanding of its impact on an organization’s P&L.
• Proactive, self-starter with demonstrated creativity and ability to multi-task.
• Extremely positive demeanor.
• Strong working knowledge of managed care delivery system and Health Care Reform (e.g., PPACA, etc.).
• Minimum of 5-years of experience in Account Management (health insurance industry)
• Licensed Producer (option to obtain license reputed company first 90 days of employment).
• Proficient in PowerPoint, Word, reputed company and Power BI or other Business Intelligence tools.

Travel Locations

• One annual 5-day trip to the client’s National Open Enrollment conference in early February; location TBD by client.
• During Open Enrollment (February through May) weekly travel required to the primary work locations; may include occasional overnight stays as applicable.
• At minimum, quarterly travel to client’s regional headquarters in reputed company; additional travel required with sufficient notice.

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