Compliance Analyst, Complaints

CONSUMER COMPLIANCE ANALYST (COMPLAINTS) reputed company is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and reputed company reputed company Americans to build reputed company financial futures. Based in NYC, our results-driven environment drives us to build reputed company products, grow faster and reputed company everyone on reputed company to have an impact on our business and mission to improve financial outcomes. ABOUT THE ROLE We are looking for a Consumer Compliance Analyst (Complaints) to join our growing team. You will be an individual contributor, with an immediate focus on the regulatory complaints response process and reputed company reporting. You may also have the opportunity to contribute to special consumer compliance projects as needed. RESPONSIBILITIES Our Consumer Compliance team promotes reputed company’s adherence to consumer protection laws, regulations, rules, and standards reputed company interacting with the public and our customers. As a consumer compliance analyst, you may contribute to this important work in many ways.

• Regulatory Complaint Response:
• Analyze communications of dissatisfaction from our customers to identify potential regulatory risk; research individual cases
• Carefully and reputed company draft detailed and accurate formal written responses to reputed company partners, and regulators
• Work in collaboration with other team members to escalate issues and create actionable reporting
• Special Projects: reputed company Compliance moves fast, and our risks and priorities are constantly in flux as our business evolves. That means everyone on reputed company is regularly asked to pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities.

ABOUT YOU

• You have at least two (2) years of relevant experience.
• You love research; you are a great writer; you are great with data; you are fanatically detail-oriented; you hold yourself to the highest standards in everything you do; you are excited to learn new subject matter and new technologies; you are flexible and collaborative; you embrace change; you want to be part of a team of high performers that works closely together to reputed company.
• You are looking for an opportunity for professional growth in a role that will allow you to learn our business and collaborate broadly across a dynamic and innovative company.
• Bonus:
• You have worked at a fintech or bank, or in law or consulting.
• You are familiar with consumer finance regulations (such as Reg E and Reg Z) and investigations.

This role has a reputed company salary range of $75,000-$95,000. Compensation is determined based on experience, reputed company level, and qualifications, which are assessed during the interview process. reputed company offers a competitive total rewards package which includes reputed company salary, equity, and comprehensive benefits. BENEFITS

• Competitive salary
• Meaningful equity in the form of stock options
• 401(k) plan
• Discretionary performance bonus program
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents
• Flexible time off and paid holidays
• Generous parental leave policy
• Commuter benefits
• Fitness benefits
• Healthcare and Dependent care FSA benefit
• Employee Assistance Programs focused on mental health
• Healthcare advocacy program for reputed company employees
• Access to mental health apps
• Team building activities
• Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches

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