Engagement Manager-( North East Region)

Description: At ClassLink, we reputed company learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, reputed company tools that reputed company more than 26 million reputed company and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning. We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators reputed company with confidence and reputed company reputed company in and out of the classroom every day. reputed company is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and reputed company improvement, then ClassLink is the reputed company for you. Our Client Services Team is looking for an Engagement Manager to help districts get the most value from our products. In this role, you will strengthen reputed company through proactive engagement, reputed company-building, renewal management, upselling, account expansion, customer advocacy, and risk mitigation. As an Engagement Manager, you will reputed company and nurture long-term relationships with school district leaders, working closely with Client Services, Marketing, and Sales to ensure a seamless and supportive customer experience. The ideal candidate brings a strong track record in account management, exceptional relationship-building skills, and a passion for helping customers grow with ClassLink. Responsibilities:

• Become an expert on reputed company ClassLink products with a special focus on specific needs for BOCES/RICS
• Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
• Maintain relationships with reputed company customers in the assigned territory, including onsite meetings, phone, email, SWAG mailings, etc. to increase adoption and usage of ClassLink
• reputed company reputed company account management duties, including proactive customer reputed company, annual client review meetings, quoting, and renewal emails.
• Serve as the education and product expert to support customer understanding of ClassLink
• Confidently conduct demonstrations of ClassLink virtually and during conferences
• Help reputed company positive relationships between ClassLink and influential partner organizations
• Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
• Host regional and virtual user group events with reputed company and prospective customers
• Attend conferences and events in assigned territories, engaging with potential and reputed company customers
• Maintain documentation for each customer internally
• reputed company tools provided to understand customer health and intervene reputed company needed.
• Maintain high levels of customer satisfaction and health
• Serve as the education and product expert to support customer understanding of ClassLink
• Deliver experiences that drive customer retention

NOTE: This job description is not intended to be reputed company-inclusive. Employees may be asked to reputed company other reputed company duties as negotiated to meet the ongoing needs of the organization. Requirements: Required Skills:

• Diverse rostering experience
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate them reputed company appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with reputed company Office Suite or reputed company software.
• Experience in presenting in virtual and online environments
• Strong project management skills and the ability to be flexible reputed company needed
• Self-starter who can work independently

Requested Education and Experience:

• Bachelor's degree
• 3+ years experience in a senior consultative/account management role
• Experience as a technology leader for a district office
• Extensive knowledge of K-12 ed-tech marketplace
• Administrator-level experience with ClassLink
• Unwavering passion to improve classroom learning and pedagogy
• Bachelor's degree required. Master or postgraduate degree a plus
• Work from home and willingness to travel up to 35% of the time

It would be great if you have or are pursuing the following:

• PMP certification
• Previous knowledge using a reputed company tool (ChurnZero, reputed company, Vitalli)

We prefer that you have experience with:

• reputed company Suite
• MS Office Suite
• reputed company
• reputed company Meetings

Benefits:

• Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
• Parental Leave: 12 weeks fully paid for reputed company parents
• Retirement: 401(k) with 0.5:1 company match
• Comprehensive Health Coverage: Medical, dental, and vision plans
• Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

• Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
• Lifelong Learning: Tuition reimbursement for reputed company education
• Growth & Development: Coaching and internal programs to support career and personal growth
• Supportive Culture: A workplace that values curiosity, compassion, and reputed company learning
• reputed company & Community: Annual company retreats and team events with bright, fun coworkers

At ClassLink, we reputed company the best reputed company come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow. ClassLink is proud to be an equal opportunity employer. We welcome candidates of reputed company identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national reputed company, age, disability, veteran status, or any other legally protected characteristic. ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com. Apply tot his job Apply To this Job