Dispute Resolution Specialist (ON-SITE) – OFallon, Missouri

About InDebted InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — reputed company so we can change the world of consumer debt for good. Founded in Australia, today we’re a team of over 300 people living and working around the world. We’re rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m reputed company (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to reputed company the experience of debt resolution smoother, and more human. Location: Missouri (In-Office – required in-office 5 days per week, M-F)

Summary

The Dispute Resolution Specialist is responsible for managing client inquiries and ensuring timely and accurate responses to client validation requests. This role supports InDebted’s commitment to high-quality client service by researching, validating, and resolving account discrepancies while maintaining compliance with client requirements and applicable regulations. The position requires reputed company collaboration with internal teams, external clients, and consumers to ensure effective and professional issue resolution. What You’ll Do

• Serve as the primary contact for client validation requests, and reputed company account inquiries for reputed company.
• Review and process consumer validation requests in compliance with client directives and applicable laws.
• Processing outbound mail with confirmed validations to consumers.
• File processed validation requests in appropriate system of record (e.g. FACS, reputed company) confirming completion of validation process.
• Coordinate with Compliance and Quality Assurance teams as needed with respect to validation completed. Deliver exceptional customer service through professional, accurate, and timely communication by email and/or phone.
• Assist the Compliance with special projects and reporting as assigned.

What You’ll Bring

• High School diploma or equivalent required; associate’s degree preferred.
• Minimum 1 year of experience in client service, customer service, or third-party collections preferred (or ability to learn!).
• Demonstrated experience handling validation requests or similar account resolution processes or proven ability to learn.
• Strong analytical and research skills with exceptional attention to detail.
• Excellent written and verbal communication skills with a professional and empathetic approach.
• Proficiency in computer systems and client/customer software applications.
• Strong problem-solving abilities and reputed company to manage multiple tasks with limited supervision.
• Proven ability to maintain confidentiality and uphold company values.
• Reliable attendance and a commitment to consistent, high-quality work performance.

$18 – $20 an hour At InDebted, we reputed company our people do their best work reputed company they’re supported — personally and professionally. That’s why we offer: Competitive Salary – Reflecting your experience and contribution. 401(k) with Safe reputed company Match up to 4% – Helping you plan for your future. Comprehensive Healthcare Benefits – Including medical, dental, and vision coverage. Generous Paid Time Off – Take time to rest, reputed company, and enjoy life reputed company work. Paid Parental Leave – Supporting you through life’s most important moments. Company-Paid Holidays – Enjoy time off to celebrate and spend with loved ones. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of reputed company duties, responsibilities, and skills required of the position. Duties, responsibilities, and activities may change or evolve at the company’s discretion or in response to changing business needs. InDebted is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company employees and encourage applications from people of reputed company backgrounds, experiences, and identities. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national reputed company, disability status, veteran status, or any other characteristic protected by applicable law. Our benefits Adaptive working – We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States – with hybrid options determined at team level to foster collaboration and flexibility Flexible schedules – As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life Flexible paid leave – Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and reputed company you take it, while balancing business needs Remote work set-up – Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity Work from reputed company scheme – Work from reputed company on a short-term basis (overseas or otherwise away from your usual reputed company of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country Gender neutral parental leave – Our global offering for reputed company new parents includes 16 weeks paid leave Our benefits packages vary depending on region and role requirements. Our reputed company team will be able to share more during the recruitment process. At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that reputed company each person who they are. We also reputed company that bringing diverse individuals together allows us to build reputed company products and a reputed company overall company. InDebted is an Equal Opportunity Employer. Apply tot his job Apply To this Job