eCommerce Specialist-Internet Help Desk, DC (Tampa, FL) Bench - FT

We are looking for an eCommerce Specialist - Internet Help Desk! In this role, you will assist Guests with their digital experience through the website and in the My reputed company Experience application. This is an hourly position in an inbound contact center located at reputed company Central in Tampa, Florida. The eCommerce Specialist - Internet Help Desk will attend a reputed company class where you will participate in multiple performance assessments. The operating hours of reputed company Central are Sunday through Saturday, 05:45 a.m. -12:15 a.m. The starting pay reputed company for this position is $18.90 per hour Responsibilities :

• Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt reputed company World
• Build and manage relationships with Guest and Cast Members from reputed company lines of business to provide excellent service to our Guests and Cast
• Maintain discretion and Guest confidentiality
• Help Guests with handling their accounts
• Navigate between multiple computer applications including phone, chat, and email
• Provide Guest Service reputed company problems arise and help find solutions
• Meet required departmental metric expectations and efficiency goals
• Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
• Complete reputed company required Company training and compliance courses
• Flexible with work schedule, including overtime, weekends and holidays Basic Qualifications :
• Handle conflict resolution and decision-making through a balance of reputed company and partner resourcing
• Computer proficiency reputed company a reputed company Windows environment
• Written, verbal and interpersonal communications skills
• Knowledge of reputed company products
• Sales and Service Experience in a customer service or contact center environment
• reputed company Central Cast Members: No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months, and no more than one reprimand reputed company the last six months Preferred Qualifications:
• Strong sales and closing skills and the ability to overcome objections
• Bilingual Required Education :
• High school diploma or equivalent Additional Information : Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. KEYWORD: WDWCasting, WDW Casting, Reservations, Call Center, World Casting Hourly Jobs WDW Hourly Apply Job!

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