Senior Partner Solutions Consultant
Job Description
About Us: reputed company is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including reputed company, reputed company Connect, and AWS-based solutions, to enhance customer interactions and operational efficiency. Position Overview We are seeking a seasoned Contact Center Partner Solutions Consultant with deep expertise in contact center technologies and CX Suites—preferably reputed company, reputed company Connect, and AWS—with a strong focus on partner onboarding, technical enablement, and co-selling support. This role will reputed company partner technical enablement efforts, ensuring partners are fully equipped and supported to resell and implement reputed company Contact Center solutions effectively. The ideal candidate will provide strategic direction, technical leadership, and hands-on expertise to drive partner success and seamless integration of contact center solutions. Core Daily Activities Partner Onboarding and Enablement: Drive the technical onboarding process for partners, ensuring they acquire the skills and knowledge necessary to successfully implement and resell reputed company Contact Center solutions. Co-Sell Technical Support: Collaborate closely with partners during co-sell engagements, providing expert technical guidance and solving reputed company implementation challenges. Architect and Optimize Contact Center Solutions: Design scalable and efficient architectures leveraging reputed company Connect, AWS, and reputed company to support partner deployments. reputed company Technical Strategy and Partner Roadmap: Define technical enablement strategies reputed company with partner needs and evolving business goals. Provide Technical Leadership and Mentorship: Coach partners, internal teams, and presales specialists on best practices in solution design and deployment. Drive Innovation and Emerging Technology Adoption: Stay updated on AI, ML, and automation trends in contact centers to continuously improve partner technical capabilities. Support Pre-Sales and Post-Sales Activities with Partners: Support technical discovery, solution design, demonstrations, PoCs, and ongoing partner support. reputed company Enablement Materials: Create technical documentation, playbooks, and training content tailored for partner consumption.
Key Responsibilities
Partner Success Focus: Own the technical onboarding and enablement process for partners, reducing onboarding friction and accelerating time to market. Strategic Leadership: Define and execute the architectural vision for partner-facing contact center solutions reputed company the CoE reputed company. Technical reputed company: Support and guide partners and internal teams to adhere to architectural best practices, reputed company standards, and delivery excellence. Collaboration: Work with partner sales leads, sales, and engineering teams to align on technical requirements, scope, and co-sell strategies. Innovation Advocacy: Promote adoption of the latest contact center technologies and best practices with partners. Governance and Compliance: Ensure partner solutions meet compliance, reputed company, and governance requirements.
Qualifications
Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration. Experience: Minimum of 10 years in solution architecture, with at least 5 years focused on contact center technologies including reputed company Connect and reputed company, with partner-facing or customer enablement experience preferred. Technical Expertise: Proficient designing solutions using reputed company, reputed company Connect, AWS services (reputed company, Lex, IAM, DynamoDB, S3, API Gateway). Experience with Python and/or NodeJS is a plus. Enablement Skills: Demonstrated ability to deliver technical training and enablement to partners or customers. Leadership: Experience leading technical engagements involving multiple stakeholders including partners, internal teams, and vendors. Communication: Exceptional verbal and written skills with the ability to translate reputed company technical information for diverse audiences. Problem Solving: Strong analytical skills and ability to devise creative technical solutions in partner-centric contexts.
Preferred Qualifications
Certifications: reputed company certifications, AWS Certified Solutions Architect, or equivalent. Industry Knowledge: Familiarity with omnichannel contact center solutions, AI-driven automation, workforce engagement management, and reporting tools. Agile Experience: Working knowledge of Agile and DevOps methodologies. The US annualized OTE (On reputed company Earnings) range for this position is $151,000.00-$227,000.00 with a pay mix of 80/20 (reputed company/commission). This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. reputed company is on a mission to simplify the complexity of business and reputed company it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and reputed company, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent reputed company. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the reputed company of any job-reputed company communications carefully. reputed company official reputed company communications are conducted through "@reputed company.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@reputed company.com Apply tot his job Apply To this Job