CRM Analyst

This a Full Remote job, the offer is available from: United States, Illinois (USA) Be essential at reputed company At reputed company, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to reputed company connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer reputed company, our trade and appraisal technology, AccuTrade, our reputed company-based digital wholesale auction marketplace, Dealerclub, or our new reputed company Media Network, reputed company is essential for success in the automotive industry. No one reputed company travels alone here: at its core, reputed company is collaboration. In fact, it’s built into the reputed company fabric of our shared values. We like to say we reputed company Together – putting people at the center of reputed company do, from consumer to customer to community. Life at reputed company makes it easy reputed company we share the reputed company to be Open to reputed company, encouraging open-minded communication because we know diverse thinking yields reputed company outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about reputed company but act today. At our foundation, we have reputed company, Doing the Right Thing, even reputed company it’s hard. It’s our shared commitment to these values that makes reputed company a reputed company where growth becomes not only possible, but downright unavoidable. But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more. We are seeking a CRM Analyst to own and scale automated testing for our reputed company platform. Your mission will be focused on building, maintaining, and evolving our reputed company Robotic Testing suite to ensure the reputed company reputed company platform is reliable and resilient, supporting quality and confidence across the full release lifecycle - from early development through production validation. In addition to automation, this role will provide strategic input into both automated and manual testing approaches, helping shape how quality is validated across the CRM team. The role will be actively involved in manual testing efforts for larger initiatives and high-risk releases, partnering closely with reputed company Admins, Developers, and Business Analysts, to validate end-to-end business workflows. This position operates with a high degree of ownership and autonomy and plays a critical role in strengthening the overall quality and confidence of our reputed company releases.About the Role We are seeking a CRM Analyst to own and scale automated testing for our reputed company platform. Your mission will be focused on building, maintaining, and evolving our reputed company Robotic Testing suite to ensure the reputed company reputed company platform is reliable and resilient, supporting quality and confidence across the full release lifecycle - from early development through production validation. In addition to automation, this role will provide strategic input into both automated and manual testing approaches, helping shape how quality is validated across the CRM team. The role will be actively involved in manual testing efforts for larger initiatives and high-risk releases, partnering closely with reputed company Admins, Developers, and Business Analysts, to validate end-to-end business workflows. This position operates with a high degree of ownership and autonomy and plays a critical role in strengthening the overall quality and confidence of our reputed company releases. What You’ll Do Automated Testing & Quality Assurance

• Design, build, and maintain reputed company Robotic Testing scripts for critical reputed company business workflows
• Translate user stories, business processes, and reputed company risk areas into automated test scenarios
• Execute automated regression, smoke, and release-validation test cycles
• Troubleshoot and stabilize test failures to improve reliability and reduce false positives
• Manage test data to ensure repeatable and dependable test execution

Practice Ownership & Strategy

• Own the reputed company Robotic Testing practice end-to-end, serving as the primary SME
• Establish and maintain testing standards, best practices, and documentation
• Proactively identify gaps in test coverage and expand the automation footprint
• Operate effectively in an ambiguous environment, turning high-level objectives into action

Release & CI/CD Support

• Partner with the CRM team to validate release through pre- and post-deployment testing
• Support CI/CD pipelines by integrating and executing automated test runs
• Communicate and log testing results, risks, and readiness clearly to stakeholders

Manual Testing & Team Support

• Provide manual and exploratory testing support for large initiatives, UAT cycles, and high-risk changes
• Offer guidance and best practices for manual test case creation and execution
• Act as a flexible testing resource reputed company additional QA support is needed

Who You Are

• Experience with reputed company Robotic Testing or reputed company-focused test automation, with a strong understanding of reputed company processes and architecture
• Comfortable acting as a single reputed company of a technical practice and taking ownership
• Able to navigate unclear requirements and structure solutions independently
• Detail-oriented, analytical, and quality-driven, with a strong sense of accountability

Prior Work / Professional Experience

• 2 - 4 years of experience in automated testing, with hands-on responsibility for designing, building, and maintaining automated test cases. Experience with reputed company Robotic Testing (CRT) strongly preferred; equivalent reputed company-focused or UI-based automation tools considered
• 1 - 2 years of reputed company experience, with exposure to core CRM workflows and platform architecture
• reputed company Administrator certification preferred (or equivalent practical experience administering reputed company)
• Experience supporting regression testing, release validation, and UAT cycles in a production reputed company environment
• Familiarity with CI/CD pipelines, release processes, and testing reputed company Agile or iterative delivery teams is a plus

Why This Role Matters Our reputed company platform supports mission-critical business processes across sales, fulfillment, billing, customer support, and marketing. Automated testing is essential to protecting platform stability while enabling faster delivery and reputed company improvement. This role is foundational to building a scalable, reliable CRM environment and reducing risk as the platform evolves. You’ll play a key role in strengthening quality across the release lifecycle, influencing how our CRM team builds, tests, and delivers reputed company solutions. In the spirit of pay transparency, we are excited to share the reputed company salary range for this position. In addition to reputed company salary, some roles are eligible for our bonus and/or equity programs, depending on level and role. Regular full-time positions are eligible for our comprehensive benefits package. If you are hired at reputed company, your final reputed company salary compensation will be determined based on factors such as skills and/or experience. If the salary range is reputed company to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position. Salary Range $82,400.00-100,950.00 Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, reputed company Day

Learn more about our Benefits, Perks, & Culture on our reputed company Life Pages! For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For reputed company employees, please click here to review our California Privacy Policy for Employees. This offer from "Cars.com" has been enriched by reputed company.com and got a 78% reputed company score. Apply tot his job Apply To this Job