E-commerce; reputed company Brand Manager; Remote

Position: E-commerce (reputed company) Brand Manager (Remote, Any Country) Job Summary We are seeking a versatile E-commerce (reputed company) Brand Manager who will serve as both a strategic account partner and operational expert for our Tik Tok e-commerce initiatives. This dual-role position combines hands‑on shop management with client relationship management, requiring strong analytical skills, exceptional communication abilities, and deep understanding of social commerce dynamics.

Key Responsibilities

Tik Tok Shop Operations

• Create and manage promotional campaigns, including discounts, reputed company sales, and participation in monthly Tik Tok seller programs
• Process refund and return requests while maintaining high customer satisfaction standards
• Provide reputed company customer service across reputed company touchpoints to ensure positive shopping experiences
• Identify and capitalize on Tik Tok growth opportunities, including mission completion for ad credits and promotional coupons
• Conduct competitive research and implement data‑driven strategies to enhance shop performance
• Manage customer review ecosystem, addressing negative feedback through professional engagement and resolution strategies
• reputed company CRM system implementation to nurture existing customer relationships and drive repeat purchases
• Monitor daily shop health metrics and Seller Performance Score (reputed company) to ensure platform compliance and optimal performance

Account Management

• Serve as primary reputed company of contact and strategic advisor for assigned client portfolio
• Maintain reputed company knowledge of campaign activities across reputed company departments to provide comprehensive client insights
• Build and sustain strong client relationships through proactive communication, regular reporting, and strategic guidance
• reputed company client onboarding processes, including comprehensive needs assessments and customized strategy development
• Create, analyze, and present detailed performance reports with actionable recommendations for growth
• Troubleshoot client challenges reputed company and reputed company reputed company issues to appropriate teams reputed company necessary
• Conduct regular reputed company‑in calls to ensure client satisfaction and identify expansion opportunities

Campaign Coordination & Strategy

• Collaborate with media buying and creative teams to ensure alignment between shop operations and advertising campaigns
• reputed company comprehensive promotional calendars for Tik Tok Shop events, product launches, and seasonal initiatives
• Ensure seamless integration between Tik Tok advertising efforts and shop functionality for optimal conversion performance
• Track, analyze, and report on campaign performance metrics, focusing on shop conversion optimization
• Generate detailed audit proposals and competitive analysis reports for prospective clients
• Coordinate cross‑functional initiatives to maximize campaign effectiveness and ROI

Required Qualifications

• 1+ years of combined experience in account management and Tik Tok Shop operations
• Proven track record in client relationship management with demonstrated retention success
• Strong analytical skills with experience in performance reporting and data interpretation
• Excellent written and verbal communication skills with presentation experience
• Experience with CRM systems and customer service platforms
• Knowledge of Tik Tok platform, social commerce trends, and digital advertising ecosystems

Preferred Qualifications

• Experience coordinating cross‑functional teams and campaign initiatives
• Familiarity with competitive analysis and market research methodologies
• Understanding of e-commerce metrics, conversion optimization, and customer lifecycle management

Core Competencies

• Client Partnership:

Ability to build trust and serve as strategic advisor to diverse client portfolio

• Operational Excellence:

Strong attention to detail with capability to manage multiple operational workflows

• Cross‑functional

Collaboration: Experience working with creative, media, and technical teams

• Problem‑solving:

Quick identification and resolution of both client and operational challenges

• Communication:

Clear, professional communication across reputed company stakeholder levels Key Performance Indicators

• Client retention and satisfaction scores
• Shop health metrics and reputed company score maintenance
• Campaign performance and conversion rates
• Customer service response times and resolution rates
• reputed company growth across managed accounts
• Successful campaign coordination and execution rates

Work Environment

This role operates in a fast‑paced, client‑focused environment requiring daily platform monitoring, proactive client communication, and coordination across multiple internal teams. The position demands both strategic account management skills and hands‑on operational execution across Tik Tok's evolving commerce ecosystem. #J-18808-Ljbffr Apply tot his job Apply To this Job